Nyla Galan
9143 Fairway Crt,GA
Summary
Dynamic professional with a proven track record at Amazon, adept at problem-solving and analyzing complex issues. Skilled in enhancing customer satisfaction through effective communication and relationship building. Recognized for increasing team productivity by implementing efficient workflows, demonstrating strong leadership and multitasking abilities in high-pressure environments.
Overview
2
2
years of professional experience
Work History
Inbound Problem Solver
Amazon
09.2024 - 03.2025
- Identified trends in inbound issues, collaborating with the team to develop proactive strategies for addressing recurring problems.
- Conducted thorough research on complex issues before proposing solutions, ensuring accuracy in the information provided.
- Analyzed and understood situation to develop action plan.
Supervisor
Chic-Fil-A
06.2023 - 08.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
High School Diploma -
Mount Zion High School
Jonesboro, GA05-2022
Skills
- Teamwork
- Customer service
- Problem-solving skills
- Multitasking
- Calm and professional under pressure
- Excellent communication
- Understanding customer needs
- Customer service excellence
- Active listening
- Effective communication
- Verbal and written communication
- Money handling
- Relationship building
Timeline
Inbound Problem Solver
Amazon
09.2024 - 03.2025
Supervisor
Chic-Fil-A
06.2023 - 08.2024
High School Diploma -
Mount Zion High School
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