Summary
Overview
Work History
Education
Skills
Languages
Generic

Elisa Tollefsen

La Porte,USA

Summary

Professional with strong expertise in managing medical records, ensuring accuracy and confidentiality. Skilled in data entry, document organization, and compliance with healthcare regulations. Highly adaptable team player who thrives in collaborative environments and consistently meets evolving needs. Known for reliability, excellent communication, and focus on achieving results.

Overview

9
9
years of professional experience

Work History

Medical File Clerk/Bookmarker

Maximus/VES
10.2022 - 04.2024
  • Supported administrative staff with timely filing and updating of electronic health records, ensuring seamless operations.
  • Participated in departmental meetings to discuss ongoing process improvements, contributing valuable insights based on daily experience and workload observations.
  • Sorted and distributed incoming and outgoing medical records.
  • Researched and resolved medical record discrepancies.
  • Exhibited strong attention-to-detail skills while scanning and indexing various types of clinical documentation into electronic health record systems.
  • Conducted regular audits of medical files to ensure accuracy, completeness, and compliance with regulatory requirements.

Manager | Trainer

MOD Pizza
09.2021 - 10.2022
  • Optimized learning outcomes, designing engaging training materials that catered to various learning styles.
  • Increased overall team productivity by identifying skills gaps and providing targeted coaching sessions.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Consultant

Amazing Lash Studio
02.2015 - 01.2018
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Managed client relationships through regular check-ins and updates on project progress.
  • Negotiated contracts on behalf of clients, securing favorable terms that contributed to their overall success.
  • Directed market entry strategies for clients looking to expand into new territories, ensuring compliance and cultural alignment.

Education

High School - High School

La Porte High School
La Porte, TX
05-2010

Skills

  • Customer Service
  • De-Escalation Skills
  • Data Entry Proficient
  • HIPAA compliance
  • Critical thinking
  • Software application proficiency
  • Written and verbal communication
  • Medical terminology understanding

Languages

English
Full Professional
Spanish
Limited Working