Elisa Umanzor
Falls Church,VA
Summary
Accomplished and energetic Customer Service with a solid history of achievement in Cashier. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Handling money all times, working with customers and keeping the customers happy with your help your giving to them.
Personable and approachable with positive attitude, dedicated to assisting patients with their healthcare needs. Possesses solid understanding of healthcare systems and demonstrates proficiency in managing patient information and navigating healthcare databases. Committed to making meaningful impact by ensuring smooth patient experience and streamlined access to healthcare services.
Overview
11
11
years of professional experience
Work History
Patient Access Representative
INOVA- Physical Therapy
01.2021 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Trained new staff on filing, phone etiquette and other office duties.
Telephone Service Representative
Insight Global- Kaiser Permanente
10.2020 - 01.2021
- Maintained customer records by updating account information.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Minimized escalations by identifying and addressing products based on customer needs analysis.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
Cashier
Victoria Secret
03.2015 - 07.2015
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Greet customers entering establishments
- Answer customers' questions, and provide information on procedures or policies
- Calculate total payments received during a time period, and reconcile this with total sales
- Process merchandise returns and exchanges
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately
- Worked flexible schedule and extra shifts to meet business needs.
Cashier
Mc Donalds
10.2013 - 06.2014
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Greet customers entering establishments
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Stuart High School
Falls Church, VA06.2015
Skills
- Customer and Personal Service
- Speaking
- Active Listening
- Mathematics
- Time Management
- English Language
- Spanish Language
- Writing
- Computers and Electronics
- Patient registration
- HIPAA compliance
- Insurance verification
- Multitasking and organization
- Patient check-in
- Phone and email etiquette
- Flexible schedule
- Team leadership
Timeline
Patient Access Representative
INOVA- Physical Therapy
01.2021 - Current
Telephone Service Representative
Insight Global- Kaiser Permanente
10.2020 - 01.2021
Cashier
Victoria Secret
03.2015 - 07.2015
Cashier
Mc Donalds
10.2013 - 06.2014
High School Diploma -
Stuart High School
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