SAMER BOUCHEN
Falls Church,VA
Summary
Highly motivated IT & Cybersecurity professional with strong hands-on experience in hardware installation, server assembly, network troubleshooting, and Linux/Windows system support. Skilled in racking & stacking, structured cabling, component-level diagnostics, and maintaining high-availability environments. Adept at following SOPs, documenting technical incidents, and resolving issues under pressure. Known for reliability, attention to detail, and the ability to learn new technologies quickly. Seeking to contribute technical, physical, and operational readiness to large-scale data center operations within leading cloud infrastructure organizations
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Hardware & Systems Support – Teaching Assistant
Virginia University of Science and Technology
06.2025 - 09.2025
- Supported cybersecurity and networking labs involving
server setup, switch configuration, and cabling.
- Installed and maintained lab hardware to ensure systems remained operational for students.
- Assisted in troubleshooting network connectivity issues, OS problems, and equipment failures.
- Monitored lab systems and performed routine checks to maintain uptime..
Academic IT Support – Teaching Assistant
Virginia Institute of Science & Technology
09.2024 - 01.2025
- Ensured classroom and lab environments remained operational by performing software updates, workstation preparation, and basic network diagnostics.
- Configured machines for cybersecurity exercises involving Linux/Windows environments.
- Provided hands-on technical assistance for faculty, students, and lab operations.
Business Intelligence Intern
Intercom Technologies
02.2023 - 06.2023
- Helped maintain internal servers handling BI workloads, ensuring performance and availability.
- Assisted in troubleshooting database connectivity and server processes.
- Worked with Linux/Windows admin tasks for internal systems.
Education
Master of Science - Cybersecurity & Information Assurance
Virginia University of Science & Technology
Vienna, VA09.2025
Bachelor of Science - Computer Science
Institut Supérieur De Gestion Bizerte
Bizerte, Tunisia07.2023
Skills
- Linux administration Command-line troubleshooting
- Networking protocols: TCP/IP, DHCP, DNS, VLANs
- Hardware diagnostics & repair
- Rack & stack Cable management Patching
- Preventative maintenance Monitoring tools
- Ticketing systems Incident documentation
- Ability to work shifts Nights Weekends
- Physical readiness: lift 40 lbs, ladders, tight spaces
- Root-cause analysis Customer-focused problem solving
- Team collaboration & documentation
Accomplishments
- Successfully built a fully functional mini data center lab, including server installation, networking gear, Linux systems, and monitoring tools demonstrating independent ability to deploy and maintain real-world infrastructure.
• Installed and organized over 100+ feet of structured cabling (Cat6), complete with labeling, routing, and testing following industry best practices used in enterprise data centers.
Certification
- Power BI
- Talend
- MySQL
- In progress: Google Data Center Technician Certificate (Coursera)
LANGUAGES
Arabic - Native
French - Fluent
English - Fluent
Timeline
IT Hardware & Systems Support – Teaching Assistant
Virginia University of Science and Technology
06.2025 - 09.2025
Academic IT Support – Teaching Assistant
Virginia Institute of Science & Technology
09.2024 - 01.2025
Business Intelligence Intern
Intercom Technologies
02.2023 - 06.2023
Master of Science - Cybersecurity & Information Assurance
Virginia University of Science & Technology
Bachelor of Science - Computer Science
Institut Supérieur De Gestion Bizerte