Elisabet Damon

Supervisor Name: Kecia Jones

&

Melissa Mitchell

Supervisor Email: Kecia.Jones@omnihotels.com

&

Melissa.Mitchell@omnihotels.com

Wage/Salary: $19

• Coordinated with management to address guest inquiries and resolve issues promptly.
• Monitored call volume trends to optimize staffing levels during peak periods.
• Supervised PBX operations, ensuring seamless communication across hotel departments.
• Trained and mentored staff on call handling protocols and system usage.
• Assisted in the integration of new telephone systems and technologies for enhanced service delivery.
• Ensured compliance with company policies while maintaining high customer service standards.
• Supported seamless communication within the organization through effective management of the company's telecommunication infrastructure.
• Enhanced customer satisfaction by efficiently managing and resolving PBX-related issues.
• Increased team performance by providing comprehensive training on PBX systems and best practices.
• Coordinated disaster recovery efforts, ensuring minimal impact on business operations during unforeseen events or outages.
• Fostered a positive work culture that encouraged teamwork, resulting in higher employee morale and job satisfaction.
• Solved customer inquiries regarding products, orders and account balances quickly to meet service targets.
• Followed up on customer inquiries to confirm issues were adequately addressed.

Supervisor Name: Yvonne Phillips

Supervisor Phone: 404-274-2691

Wage/Salary: $17

• Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
• Trained and mentored new staff on customer service protocols and hotel policies.
• Trained new staff on correct procedures, compliance requirements, and performance strategies.
• Resolved guest inquiries and complaints, enhancing overall satisfaction and loyalty.
• Implemented efficient scheduling for front desk staff, optimizing coverage during peak hours.
• Monitored daily financial transactions, ensuring accuracy in cash handling and reporting.
• Collaborated with housekeeping to maintain high standards of room readiness and cleanliness.
• Analyzed guest feedback to identify areas for service improvement and operational efficiency.
• Coordinated special requests and arrangements for guests, exceeding expectations through personalized service.
• Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
• Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
• Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
• Collected room deposits, fees, and payments.
• Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
• Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
• Handled tasks and responsibilities for front office employees during periods of understaffing.
• Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
• Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
• Created lasting relationships with guests that built loyalty and drove hotel revenue.
• Monitored inventory levels of office supplies, placing orders as needed to avoid shortages or delays in daily tasks.
• Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
• Ensured compliance with safety protocols at the front desk area, contributing to a secure environment for both guests and staff members.
• Supported sales efforts by promoting hotel facilities and services during interactions with potential clients or guests.
• Developed strong working relationships with other departments within the hotel, fostering efficient communication channels between teams.
• Maintained accurate financial records by balancing cash drawers daily and conducting regular audits of transactions at the front desk area.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Greeted guests at front desk and engaged in pleasant conversations while managing the check-in process.
• Attended staff meetings and brought issues to the attention of upper management.
• Kept accounts in balance and ran daily reports to verify totals.
• Monitored front areas so that questions could be promptly addressed.
• Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.

• Supervisor Name: Yvonne Phillips
• Supervisor Phone: 404-274-2691
• Wage/Salary: $17
• Reason for leaving: I accepted a promotion with my hotel to Front Desk Supervisor.
• Phone Number: 404-768-6660

• Supervisor Name: Denise
• Supervisor Phone: 404-717-5806
• Wage/Salary: $13.00
• Reason for leaving: Was seeking a full-time opportunity with health benefits.
• Phone: 770-579-3700
• Dates of Employment: Part-time Seasonal Worker between December 2020 – March 2022

Supervisor Name: Kelly Kervins

Supervisor Email: Please use restaurant phone 770-637-5661

Wage/Salary: $11

• Managed guest seating arrangements to optimize flow and enhance dining experiences.
• Trained new host staff on customer service protocols and operational procedures.
• Resolved guest inquiries and concerns, maintaining high satisfaction levels during peak hours.
• Collaborated with management on special event planning, ensuring seamless execution of services.
• Monitored dining area for cleanliness and organization, upholding restaurant standards consistently.
• Answered customer questions about hours, seating, and menu information.
• Greeted customers warmly upon arrival and provided friendly and warm a friendly and warm presence throughout dining experience.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.

Supervisor Name: Hope Ndirangu

Supervisor Email: Please contact via phone 404-629-7491

Wage/Salary: $10.50

• Delivered exceptional customer service, ensuring satisfaction and repeat business.
• Collaborated with kitchen staff to streamline order delivery process and improve efficiency.
• Managed multiple tables simultaneously, prioritizing tasks for optimal service flow.
• Maintained knowledge of menu items, providing accurate recommendations to guests.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Supervisor Name: “Tim” (name is Vietnamese, goes by Tim for simplicity)

Email: Contact Store Number to reach supervisor: 770-726-7687

Wage/Salary: $10.00

• Managed front desk operations, ensuring smooth check-in and check-out processes for clients.
• Coordinated appointment scheduling and maintained accurate client records using salon management software.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance client satisfaction.
• Maintained a clean and organized reception area, contributing to a welcoming environment for guests entering the spa.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Developed strong working relationships with team members, fostering a positive work environment.
• Completed all tasks in compliance with company policies and procedures.

No degree conferred.