Elisabet Luna
Ontario,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
AutoZone
Ontario, CA
05.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Created and maintained safe and secure work environments for employees.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Automation Lead
NFI Logistics
Ontario, CA
02.2016 - 03.2023
- Streamlined processes for improved productivity, conducting thorough analysis of current systems and making necessary adjustments.
- Collaborated with cross-functional teams to ensure seamless integration of automation systems into existing workflows.
- Evaluated new technologies and industry trends to maintain a competitive edge in the market as an Automation Lead.
- Increased overall project success rate by establishing effective communication channels between stakeholders during all phases of projects.
- Ensured timely delivery of projects by closely monitoring progress, identifying potential roadblocks, and taking corrective action when needed.
- Created comprehensive documentation outlining the functionality and purpose of each automated solution developed.
- Reduced errors in production environments by establishing strict quality control measures throughout the development process.
Project Lead
Victory Logistic Solutions
Ontario, CA
08.2014 - 11.2015
- Streamlined project management processes by implementing Agile methodologies and improving team communication.
- Optimized resource utilization by accurately forecasting project needs and allocating resources accordingly throughout the project lifecycle.
- Improved overall team performance by conducting regular performance evaluations and providing constructive feedback to facilitate professional growth.
- Updated customers and senior leaders on progress and roadblocks.
- Partnered with project team members to identify and quickly address problems.
- Ensured timely delivery of critical deliverables by closely monitoring progress against milestones and adjusting plans as necessary.
- Managed change requests effectively by evaluating impacts on scope, timeline, or budget before approving them in a timely manner to avoid delays or escalations in costs.
- Met with manager weekly to provide detailed project report and milestone updates.
- Developed comprehensive project plans that clearly outlined objectives, timelines, budgets, risks, and success metrics for all stakeholders.
- Set up and managed team meetings.
- Established strong relationships with clients, leading to repeat business and positive referrals for the company.
- Recruited, hired and supervised resources to staff project team.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
Education
Ontario High School
Ontario, CA05.2013
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Inventory Control
- Customer Relations
- Time Management
- Team Building and Leadership
- Attention to Detail
- Team Management
- Employee Scheduling
- Hiring and Training
- Work Planning and Prioritization
- Loss Prevention
- Relationship building and management
- Issue Resolution
- Billing
- Decision-Making
- Performance Improvement
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
AutoZone
05.2023 - Current
Automation Lead
NFI Logistics
02.2016 - 03.2023
Project Lead
Victory Logistic Solutions
08.2014 - 11.2015
Ontario High School