Elisabeta Leka
Philadelphia,PA
Summary
. Demonstrates dedication to customer satisfaction, reliability and taking pride in job well done. Offering 5 years of experience and fluency in English and Albanian. Skilled at independently handling all types of cleaning, including floors, bathrooms and work areas. Learns quickly on job and multitasks with ease. Experienced facilities cleaning professional with solid history working back home at an apartment of 120 room building. Diligent about carrying out tasks with care and attention to detail. Focused on keeping areas tidy, clean, sanitized, free of trash and protected against infestations. Positive and diligent [Type] professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering experience paired with goal-oriented and performance-minded approach. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Cleaning Maintenance
77 Firma
09.2020 - Current
- Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
- Performed dusting, leather and wood surface polishing and wall washing on basis.
- Handled and stored hazardous chemicals safely to prevent injury or illness.
- Maintained safety protocols through proper, cost-effective and safe handling of equipment, chemicals and material usage.
- Promoted building security, locking doors and checking electrical appliances for safety hazards.
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures and maintain safe environment.
- Transported trash and hazardous waste to appropriate disposal area.
- Strengthened building cleanliness by inspecting perimeters, picking up trash
- Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
- Reduced average cleaning time per room from 1 to
- Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
- Notified building managers about needed repairs to maintain public safety.
- Performed deep cleaning duties such as floor buffing, carpet cleaning, duct cleaning and wall washing
Waitress
Eggliciouse
03.2020 - 09.2020
- Increased sales of high margin menu items through effective upselling.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Waitress
Paramaount fine food
Toronto, ON
03.2017 - 11.2019
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
Education
Diploma - Property And Building Management
George Brown College
01.2020
Skills
- Fluent in English
- Buffing and waxing
- Interior and exterior cleaning
- Able to lift 50 lbs
- Exceptional time management
- Janitorial equipment familiarity
- Customer service
- Facility maintenance
Timeline
Cleaning Maintenance
77 Firma
09.2020 - Current
Waitress
Eggliciouse
03.2020 - 09.2020
Waitress
Paramaount fine food
03.2017 - 11.2019
Diploma - Property And Building Management
George Brown College
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