Elisabeth Ellwanger
Wendell,United States
Summary
Results-driven professional with nearly a decade of experience in client relations, management, and customer service. Demonstrates a unique blend of skills, a positive attitude, and strong relationship-building abilities. Known for exceptional emotional intelligence, fostering strong internal and client connections, and meticulous attention to detail for seamless task execution. Values loyalty and a robust work ethic, with a proven track record of reliability and dedication. Skilled in coordinating appointments, organizing mail, and facilitating office communication. Committed to contributing expertise, shared values, passion, and a collaborative spirit to drive team success.
Overview
4
4
years of professional experience
Work History
Scheduler-Dispatcher
Kinetico Advanced Water Systems
11.2023 - Current
- Fielded an average of 490 phone calls per month, achieving a 100% booking rate among leads.
- Directed calls to appropriate personnel and meticulously recorded notes and messages.
- Reviewed and resolved voicemails from the previous night or weekend, ensuring prompt follow-up and issue resolution.
- Coordinated and routed personnel and equipment to designated locations, maintaining an average travel distance of under 45 miles per day per technician.
- Upsold and cross-sold services to clients, transitioning legacy customers to a new subscription model to enhance service value and cost savings.
- Developed and implemented a priority list system for filling canceled appointment slots and rescheduling customers, leading to increased revenue and improved customer experience.
- Contributed to the creation of a streamlined training program for new associates, reducing training time and improving onboarding efficiency.
Server
Daniels Restaurant and Catering
10.2022 - 05.2024
- Delivered seamless service for both individual diners and private events (up to 40 guests), ensuring a cohesive and exceptional experience every time.
- Prioritized customer satisfaction by addressing needs promptly and effectively, contributing to high levels of guest contentment.
- Managed and tracked orders with precision, paying close attention to timing and details to ensure timely and accurate service.
- Demonstrated thoughtfulness, motivation, and extensive knowledge, providing accommodating and personalized service in a high-demand environment.
Administrative Assistant
Wilkinson Supply Company
02.2022 - 08.2022
- Scheduled meetings and appointments for specialized sales representatives, coordinating discovery and proposal calls to support outbound sales efforts.
- Managed inbound communications by answering phones, directing callers to the appropriate department or person, and organizing showrooms for the sales team.
- Handled recording, filing, accounting, and invoicing tasks, including accounts payable and receivable, ensuring accurate financial documentation and processing.
- Performed data entry tasks under the supervision of the Director of Accounting, maintaining up-to-date spreadsheets for financial analytics and performance analysis.
- Served as the primary point of contact for incoming clients, focusing on designing a positive client experience and prioritizing their needs during on-site visits.
Front Of House Manager
STIR
08.2020 - 02.2022
- Managed front-of-house employee recruitment and onboarding, ensuring a smooth integration for new hires and maintaining team efficiency.
- Created and managed weekly work schedules to optimize staffing and prevent conflicts, demonstrating strong organizational skills.
- Acted as a key resource for client de-escalation, effectively resolving tense situations to maintain a positive customer experience.
- Ensured exceptional customer service by overseeing daily operations and coaching the team to deliver top-notch service.
- Coordinated with B2B and B2C clients to plan and execute events, consistently exceeding expectations and enhancing client satisfaction.
- Developed detailed daily financial reports for upper management, demonstrating proficiency in financial analysis and reporting.
- Handled payroll processing and data entry for tip distribution, managed inventory for daily food preparation, and conducted sales data analysis for performance insights.
- Processed accounts payable invoices from third-party vendors, showcasing attention to detail and accuracy in financial transactions.
Education
High School Diploma -
Continental Academy
Miami Lakes, FL01.2014
Skills
- Basic Python
- ServiceTitan
- PayCom
- Workday
- G Suite
- Outlook
- ISolved
Timeline
Scheduler-Dispatcher
Kinetico Advanced Water Systems
11.2023 - Current
Server
Daniels Restaurant and Catering
10.2022 - 05.2024
Administrative Assistant
Wilkinson Supply Company
02.2022 - 08.2022
Front Of House Manager
STIR
08.2020 - 02.2022
High School Diploma -
Continental Academy
Similar Profiles
Gregory LeeGregory Lee
Sales Manager at Kinetico Advanced Water SystemsSales Manager at Kinetico Advanced Water Systems
Rio S DiazRio S Diaz
Sales Associate and Technician at Superior Water Conditioning Featuring KineticoSales Associate and Technician at Superior Water Conditioning Featuring Kinetico
Kaden BakerKaden Baker
Route Technician at Advanced Water TechnologiesRoute Technician at Advanced Water Technologies