Elisabeth Hill
Salem
Summary
Dedicated customer service professional with a strong customer-focused approach. Demonstrates exceptional communication and problem-solving skills while ensuring compliance, regulations and protocols are followed.
Overview
19
19
years of professional experience
Work History
Postal Clerk
US Post Office
Dayton
12.2019 - Current
- At the front counter, I am assisting, guiding, and suggesting the best methods for sending the package or letter.
- Resolved customer complaints and provided solutions promptly.
- Collaborated with team members to improve workflow and service quality.
- Maintained accurate records of received cash payments, checks, and credit card transactions.
- Processing all incoming mail and packages manually.
- Ensured all USPS regulations were followed while handling confidential materials such as certified and registered mailings.
- Daily, I problem-solve customer complaints regarding service issues at the counter and refer them to the supervisor when necessary.
- Handled undeliverable mail in accordance with established procedures and protocols.
Postal Carrier
US Post Office
Salem
06.2017 - 12.2019
- Delivered mail and packages to designated routes in a timely manner. Attention to detail is imperative with this position.
- Sorted incoming mail and organized items for efficient delivery.
- Operated postal vehicles following safety regulations and traffic laws.
- Adhered to company policies related to handling customer complaints professionally and promptly.
- Provided excellent customer service when interacting with customers regarding postal services offered.
- Handled undeliverable mail in accordance with established procedures.
Store Manager
Dena's Shop on the Corner
Cannon Beach
03.2007 - 06.2017
- Provided top-tier customer service to each individual. Guiding them with a future or present purchase.
- Asking questions to help me determine their needs and wants in an approachable manner.
- Managed daily operations of a busy, upscale boutique in an affluent seaside town.
- Supervised staff to ensure excellent customer service and store presentation.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Showcased and built visually appealing displays.
Education
High School Diploma -
Mariemont High School
Mariemont, OhioSkills
- Exceptional interpersonal and communication abilities
- Listening to understand a customer's needs
- Asking questions to better understand their needs for service
- Skilled in conflict resolution and problem solving
- Empathetic and customer-focused approach
- Proven ability to exceed satisfaction and retention goals
Timeline
Postal Clerk
US Post Office
12.2019 - Current
Postal Carrier
US Post Office
06.2017 - 12.2019
Store Manager
Dena's Shop on the Corner
03.2007 - 06.2017
High School Diploma -
Mariemont High School