Tonya Bulger
Mayfield Heights,OH
Summary
Results-driven leader with expertise in organizational growth through effective communication and employee training. Manages payroll and processes to ensure compliance while promoting collaboration within teams. Focused on enhancing operational efficiency and delivering exceptional customer service.
Overview
28
28
years of professional experience
Work History
Postal Clerk
United Postal Service
Cleveland, Ohio
07.2023 - Current
- Operated sorting machines to categorize mail by size and destination, ensuring accurate routing for timely delivery.
- Sorted and processed incoming mail into post office boxes, general delivery, and street addresses, streamlining distribution for efficient dispatch.
- Processed incoming and outgoing mail efficiently for timely delivery.
- Supported clerks in processing large volumes of mail, facilitating teamwork during peak periods.
- Maintained cleanliness of work area during entire shift.
Talent Operations Partner
Pinnacle Treatment Centers
Mt Laurel, NJ
02.2022 - 07.2023
- Collaborated with executive teams to enhance organizational growth and foster innovation.
- Communicated regularly with new hires to address questions and concerns promptly.
- Monitored new hire feedback to pinpoint onboarding improvement opportunities.
- Tracked new hire paperwork completion, ensuring accuracy of employee information.
- Maintained accurate records of all new hire documentation in compliance with applicable laws and regulations.
- Organized and maintained confidential records for office employee files, health records and protected information.
- Oversaw regulatory compliance and quality assurance across multiple locations.
OFFICE MANAGER
NKY Med Clinic
Covington, KY
08.2020 - 02.2022
- Managed daily office operations to ensure smooth functionality.
- Supervised front desk activities to ensure optimal patient service delivery.
- Implemented office policies to improve patient and staff experiences, fostering a supportive environment.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw inventory management and supply ordering for clinical needs.
- Tracked invoices and payments to ensure accuracy of accounts
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Supervised staff members, organized schedules and delegated tasks.
- Assisted in onboarding new staff members and training initiatives.
- Facilitated communication between healthcare providers and administrative staff.
- Created spreadsheets in Excel to track data such as vacation requests, sick days.
- Organized company events including holiday parties, team building activities.
- Maintained confidential records relating to personnel matters.
- Developed effective communication strategies between departments within the organization.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Ensured compliance with applicable laws regarding employment practices.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Developed work schedules according to budgets and workloads, covering priority tasks
ELIGIBILITY TECHNICIAN
Butler County Job and Family Services
Hamilton, OH
01.2020 - 08.2020
- Verified eligibility requirements by accessing multiple systems for income, household size, and disability status.
- Conducted telephone interviews to assess eligibility for food, cash, and medical assistance.
- Notified applicants in writing of eligibility determination outcomes.
- Informed the applicant about their rights and the right to a state hearing.
- After reviewing documentation within 30 days processing time from date of application.
LEAD RECEPTIONIST
NKY MED CLINIC
11.2017 - 12.2019
- Managed front desk operations and ensured a welcoming environment for patients.
- Coordinated appointment scheduling to optimize patient access and maintained accurate patient records for efficient service.
- Functioned as the main point of contact for patient inquiries, addressing concerns efficiently.
- Trained new reception staff on clinic procedures and customer service standards to enhance front desk operations.
- Collaborated with medical staff to streamline patient flow and improve overall service delivery.
- Assisted in managing billing inquiries and insurance verification processes.
- Maintained up-to-date records of all visitors entering the building.
- Handled administrative duties such as filing documents, printing reports, scanning files.
TEMPORARY OFFICE WORKER
PSYCHPROS STAFFING
07.2017 - 11.2017
- Welcomed visitors and coordinated front desk operations to ensure smooth office flow.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Delivered exceptional customer service while assisting internal and external clients.
- Scheduled appointments and maintained calendar for office personnel.
- Scheduled and confirmed appointments.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Organized office supplies and maintained inventory levels regularly.
- Updated and recorded customer or client information to maintain accounts.
- Maintained confidentiality while handling sensitive information daily.
- Processed payments and accurately updated accounts to reflect current balances.
ELIGIBILITY TECHNICIAN
HAMILTON COUNTY AUDITOR
Cincinnati, OH
11.2015 - 01.2017
- Conducted face-to-face interviews to assess eligibility for food, cash, and medical assistance.
- Accessed multiple systems and relied on training data to evaluate eligibility requirements including income, household size, disability, able body, and exemption status.
- After reviewing documentation within 30 days of processing time from the date of application.
- Notified applicants in writing of determination outcomes to ensure transparency and compliance.
- Informed applicants of rights and options for state hearing to support informed decision-making.
PROGRAM SUPERVISOR
VIA QUEST INC
05.2014 - 08.2015
- Supervised eight staff members in day service program for adults with disabilities, ensuring quality care and support.
- Oversaw direct care staff, ensuring quality support for participants.
- Monitored staff levels, ensuring adequate support for day service program.
- Coordinated participant activities within day service program for engagement.
- Tracked weekly participant attendance, ensuring consistent program engagement.
- Coordinated state inspections, prepared reports, and oversaw daily operations.
- I mentor my staff on a daily basis providing support, communication, instruction and a safe place share intimate moments with no judgment and confidence.
- I also worked closely with Via Quest other lines of businesses such as residential and nursing to ensure that our clients received optimum care.
- Delivered excellent customer service to Via Quest's external customers through effective communication, keeping them informed on program developments.
EDUCATIONAL AIDE
FINNEYTOWN SCHOOL DISTRICT
Finneytown
09.2013 - 05.2014
- Served as direct aide for child diagnosed with Angelman's syndrome, providing essential support.
- Delivered individualized care based on her unique needs to promote comfort and engagement.
- Escorted to classroom, restroom, and lunch area, assisting with eating and toileting to ensure safety and dignity.
SUBSTITUTE TEACHER
EDEN GROVE ACADEMY
01.2008 - 08.2013
- Delivered engaging lessons to diverse student groups, fostering enthusiasm and participation in various subjects.
- Adapted instructional methods to effectively address individual student needs and learning styles, enhancing overall classroom learning.
- Managed classroom behavior, promoting a positive learning environment that encouraged student engagement.
- Collaborated with teachers to ensure continuity in lesson plans and curriculum.
- Communicated effectively with parents regarding student progress and behavior issues.
- Implemented school policies and procedures consistently during assignments.
SHIFT SUPERVISOR
C VS PHARMACY
07.2009 - 03.2010
- Managed store operations by delivering exceptional customer service, ensuring safe cash handling, overseeing inventory management, and securely opening and closing the store.
- Supervised daily operations and ensured compliance with company policies.
- Trained staff on customer service best practices and product knowledge.
- Managed inventory levels and coordinated stock replenishment activities.
- Executed register closings, recorded counts in CVS's master control system, verified pharmacy control numbers, and secured facility.
SHIFT LEADER
UNITED DAIRY FARMERS
01.2006 - 09.2008
- Delivered customer service, managed store operations, ensured compliance with cash handling policies during store openings and closings.
- Supervised daily operations in fast-paced retail environment.
- Trained and mentored new team members on service standards.
- Managed inventory levels and ensured product availability for customers.
CUSTOMER SERVICE REPRESENTATIVE
FIFTH THIRD BANK
12.1997 - 08.2005
- Assisted customers with account inquiries and transactions daily.
- Managed customer complaints effectively to ensure satisfaction.
- Provided product information and service recommendations to clients.
- Advanced from handling customer inquiries about bank products and services to creating and managing processes that improved service delivery.
- Developed Call Trial Program, now known as Quality Compliance, to monitor agents' performance and provide constructive feedback to enhance service quality.
Education
ASSOCIATE OF APPLIED SCIENCE - BUSINESS MANAGEMENT
Cincinnati State Technical and Community College
Cincinnati, OH01-2007
Bachelor of Arts - Liberal Arts And Sciences
Xavier University
Cincinnati, OH03-2026
Skills
- Mail processing
- Handling and sorting mail
- Cash handling
- Inventory
- Telephone
- Cash management
- Customer service
- Excellent customer service
- Employee training
- Scheduling coordination
- Reconciling
- Processes
- Policies
- Microsoft Excel
- Word
- PowerPoint
- Problem solving
- Exceptional interpersonal skills
- Effective communication
- Mail handling
- Sorting procedures
- Managing
- Mentor
- Scheduling management
- Strong Organizational skills
- Equipment operation
- Cash
- Closing
- Sorting operations
- Mail sorting
- Organizational skills
References
Available upon request
Accomplishments
Sarbanes - Oxley Act Excellence Award - Q1, Q2, Q3, Q4 2003 - 5/3 Bank
Timeline
Postal Clerk
United Postal Service
07.2023 - Current
Talent Operations Partner
Pinnacle Treatment Centers
02.2022 - 07.2023
OFFICE MANAGER
NKY Med Clinic
08.2020 - 02.2022
ELIGIBILITY TECHNICIAN
Butler County Job and Family Services
01.2020 - 08.2020
LEAD RECEPTIONIST
NKY MED CLINIC
11.2017 - 12.2019
TEMPORARY OFFICE WORKER
PSYCHPROS STAFFING
07.2017 - 11.2017
ELIGIBILITY TECHNICIAN
HAMILTON COUNTY AUDITOR
11.2015 - 01.2017
PROGRAM SUPERVISOR
VIA QUEST INC
05.2014 - 08.2015
EDUCATIONAL AIDE
FINNEYTOWN SCHOOL DISTRICT
09.2013 - 05.2014
SHIFT SUPERVISOR
C VS PHARMACY
07.2009 - 03.2010
SUBSTITUTE TEACHER
EDEN GROVE ACADEMY
01.2008 - 08.2013
SHIFT LEADER
UNITED DAIRY FARMERS
01.2006 - 09.2008
CUSTOMER SERVICE REPRESENTATIVE
FIFTH THIRD BANK
12.1997 - 08.2005
ASSOCIATE OF APPLIED SCIENCE - BUSINESS MANAGEMENT
Cincinnati State Technical and Community College
Bachelor of Arts - Liberal Arts And Sciences
Xavier University