Elisabeth Horner
Kingman,AZ
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2027
2027
years of professional experience
Work History
Kitchen Manager
Chipotle Mexican Grill
- Managed daily kitchen operations to ensure efficient food preparation and service.
- Trained and supervised kitchen staff on food safety and sanitation standards.
- Implemented inventory control measures to reduce waste and optimize supplies.
- Developed and maintained schedules to enhance team productivity and workflow.
- Collaborated with front-of-house staff to streamline communication during peak hours.
- Ensured compliance with health regulations, resulting in consistently high inspection scores.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
Teller
American Bank Center
Stanley, ND
- Processed customer transactions efficiently, ensuring accuracy and adherence to bank policies.
- Assisted clients with account inquiries, providing clear information and support.
- Maintained cash drawer integrity through regular audits and reconciliations.
- Handled complex transactions, resolving discrepancies with attention to detail.
- Educated customers on bank products and services, promoting financial literacy.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Assistant Store Manager
Papa Johns
Baker
Dunkin Donuts
Kingman
10.2025 - Current
- Prepared and baked a variety of donuts and pastries according to standard recipes.
- Operated commercial ovens and mixers, ensuring optimal baking conditions.
- Monitored inventory levels, replenishing supplies to maintain production flow.
- Assisted in training new team members on baking techniques and safety protocols.
- Maintained cleanliness and organization of workstations to comply with health standards.
- Collaborated with team members to streamline production processes and reduce waste.
- Implemented quality control measures to ensure consistency in product presentation.
Customer Service Representative
TeleTech Holdings
Kalispell, MT
01.2016 - 08.2019
- Assisted customers in resolving inquiries and issues through phone, chat, and email support.
- Provided accurate information about products, services, and policies to enhance customer experience.
- Documented customer interactions in CRM systems to ensure efficient follow-ups and resolution tracking.
- Collaborated with team members to streamline processes and improve response times to customer queries.
- Adapted quickly to changes in product knowledge and service protocols during training sessions.
- Identified recurring issues and proposed solutions to management for process improvements in operations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Office Manager
Gentallozzi and Associates Criminal Law
03.2013 - 2013
- Managed office operations, ensuring efficient workflow and resource allocation.
- Coordinated scheduling for legal team, optimizing client meeting times and case preparations.
- Developed and maintained filing systems, enhancing document retrieval processes for legal cases.
- Oversaw office supplies inventory, implementing cost-effective purchasing strategies to reduce expenses.
- Streamlined billing processes, ensuring timely invoicing and accurate record-keeping for clients.
- Facilitated communication between clients and attorneys, enhancing client satisfaction through effective support.
General Manager
Dunkin Donuts
Kingman
05.2021 - 05.2022
Education
Culinary Arts -
Mountain Institute Joint Education
Prescott Valley, AZHigh School Diploma -
Ash Fork USD
Ash Fork, AZSkills
- Multitasking and organization
- Customer service
- Food safety
- Inventory management
- Staff supervision
- Staff training and development
- Inventory control
- Kitchen management
- Attention to detail
- Problem-solving
- Ordering supplies
- Operations management
- Sanitation standards
- Goal setting
- Employee scheduling
- ServSafe certification
- Policy and procedure enforcement
- Motivational style
Timeline
Baker
Dunkin Donuts
10.2025 - Current
General Manager
Dunkin Donuts
05.2021 - 05.2022
Customer Service Representative
TeleTech Holdings
01.2016 - 08.2019
Office Manager
Gentallozzi and Associates Criminal Law
03.2013 - 2013
Kitchen Manager
Chipotle Mexican Grill
Teller
American Bank Center
Assistant Store Manager
Papa Johns
Culinary Arts -
Mountain Institute Joint Education
High School Diploma -
Ash Fork USD