ELISABETH KING
Duluth
Summary
Professional with a strong background in loss prevention and internal and external investigations. Experienced in fraud detection, case documentation, and transaction analysis. Proven ability to identify discrepancies, compile evidence, and support data-driven risk mitigation efforts. Skilled in cross-functional collaboration and compliance support within fast-paced environments.
Overview
11
11
years of professional experience
Work History
Loss Prevention Supervisor
Kohls
Duluth, MN
03.2025 - Current
- Led loss prevention initiatives to reduce shrink and increase store profitability.
- Conducted internal and external theft investigations, collecting evidence and preparing detailed case documentation for legal proceedings.
- Established and maintained partnerships with local law enforcement to support the successful resolution of theft and fraud cases.
- Analyzed sales and inventory data and performed audits to detect discrepancies, fraud patterns, and operational risks, driving corrective action to minimize loss.
- Collaborated with store leadership to develop and implement strategic risk mitigation plans.
- Developed and trained associates on investigative procedures and loss prevention best practices to strengthen compliance and shrink control.
Customer Service Associate
Kohls Department Store
Duluth, MN
08.2024 - 03.2025
- Processed transactions, returns, and exchanges accurately using point-of-sale systems while maintaining proper cash handling procedures.
- Maintained strong product knowledge to assist customers in making informed purchasing decisions.
- Delivered exceptional customer service by addressing inquiries, resolving concerns, and escalating complex issues when necessary.
- Responded to customer phone inquiries promptly to support efficient store operations.
House Keeper
D&L Cleaning Services
Mound
07.2015 - 07.2024
- Led daily cleaning operations, ensuring high-quality standards and strong client satisfaction.
- Trained and onboarded new staff on efficient cleaning techniques, safety protocols, and service expectations.
- Managed back-end administrative tasks, including payroll processing, timesheet tracking, and Excel-based recordkeeping.
- Built and maintained trusted client relationships, resolving concerns professionally and maintaining service consistency.
Head Softball Coach & Instructor
Catalyst Sports Lab
Savage
05.2020 - 07.2024
- Developed and executed structured practice plans to support athlete performance and goals.
- Guided athletes through the college recruitment process.
- Provided advanced instruction in technique, game strategy, and mental preparation to enhance competitive outcomes.
- Created an environment that fosters teamwork, discipline, and accountability.
- Communicated program expectations, policies, and athlete progress with parents and stakeholders.
Assistant Varsity Softball Coach
Orono High School
Orono
01.2021 - 05.2023
- Organized and led practices and pre-game preparation to enhance team performance and game readiness.
- Developed scouting reports and analyzed opposing teams to inform strategic game planning.
- Provided performance feedback and individualized coaching to support athlete development.
- Fostered teamwork, accountability, and sportsmanship while collaborating with coaching staff to uphold program standards.
Education
Bachelors - Criminal Justice And Human Dynamics
University of Wisconsin-Superior
Superior12.2025
Associates - Criminal Justice
Crown College
MN05.2019
High School Diploma - undefined
Buffalo High School
Buffalo06.2015
Skills
- Investigations (External & Internal)
- Fraud Detection & Loss Prevention
- Case Documentation & Reporting
- Transaction & Sales Data Analysis
- Risk Assessment & Mitigation
- Leadership & Staff Development
- Surveillance & Behavioral Observation
- Internal Auditing
- Collaboration & Partnerships
Timeline
Loss Prevention Supervisor
Kohls
03.2025 - Current
Customer Service Associate
Kohls Department Store
08.2024 - 03.2025
Assistant Varsity Softball Coach
Orono High School
01.2021 - 05.2023
Head Softball Coach & Instructor
Catalyst Sports Lab
05.2020 - 07.2024
House Keeper
D&L Cleaning Services
07.2015 - 07.2024
High School Diploma - undefined
Buffalo High School
Bachelors - Criminal Justice And Human Dynamics
University of Wisconsin-Superior
Associates - Criminal Justice
Crown College