Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elisabeth Nibigira

Rochester,New York

Summary

Driven professional with a proven track record in enhancing customer satisfaction and streamlining packaging processes. At LiDestri Foods, demonstrated exceptional attention to detail and warehouse safety, significantly reducing shipping errors. Skilled in customer relations and product packing, adept at delivering top-notch service and operational efficiency.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

2
2
years of professional experience

Work History

Packaging Associate

LiDestri Foods
06.2024 - 09.2024
  • Inspected products before packaging to prevent shipping defective and damaged goods to customers.
  • Learned and followed warehouse safety protocols to prevent injuries and accidents.
  • Packed, weighed and shipped items per customer specifications.
  • Labeled, recorded, and inspected packaging to prepare for shipment or storage.

Sales Associate

Self Employed Services
03.2023 - 12.2023
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Customer Service Officer

Lumitel Office
01.2023 - 12.2023
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Assisted call-in customers with questions and orders.

Education

No Degree - Hospitality Administration And Management

Hope College
Burundi-Bujumbura

Skills

  • Warehouse Safety
  • Labeling Accuracy
  • Shipping and receiving
  • Product packing
  • Attention to Detail
  • Customer Relations

Languages

French
Native or Bilingual
Swahili
Native or Bilingual
English
Limited Working

Timeline

Packaging Associate

LiDestri Foods
06.2024 - 09.2024

Sales Associate

Self Employed Services
03.2023 - 12.2023

Customer Service Officer

Lumitel Office
01.2023 - 12.2023

No Degree - Hospitality Administration And Management

Hope College

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Elisabeth Nibigira