ELISABETH PETERSON
San Jose,CA
Summary
Dedicated and experienced Director consistently achieving success in optimizing policies, coordinating events, and effectively managing guest services operations. Track record includes creating a positive workplace culture and leading high-performing teams. Deep understanding of customer preferences, industry standards, and successful strategies for maintaining guest loyalty. Skilled in building long-lasting relationships.
Overview
18
18
years of professional experience
Work History
Accounts Receivable Manager
Hayward Electric Company
10.2024 - Current
- Prepared bills receivable, invoices, and bank deposits.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Maintained accurate financial records by regularly reconciling accounts receivable ledgers.
- Ensured timely payments from clients through effective communication and proactive followups.
- Verified discrepancies and resolved clients' billing issues
Director, Guest Services
Oakland Athletics
03.2012 - 10.2024
- Developed and implemented strategies and services to improve guest experiences and accessibility
- Attended to customer needs, responding to questions, complaints and escalations
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes and recovery options
- Managed team of over 300 game day employees in all aspects of hiring, training, scheduling, deployment, evaluation, coaching, discipline and recognition
- Created and delivered effective training materials and courses to support employee development and performance objectives for over 1,500 staff members
- Designed and implemented forward-thinking initiatives to improve employee engagement and recognition
- Reviewed established policies and procedures to motivate employees and facilitate smooth operations
- Evaluated facility operations and personnel for safety and health regulations compliance
- Identified, developed, implemented and maintained security protocols for organization
- Controlled expenses to meet budget requirements
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Event Representative
ASM Global
07.2015 - 12.2018
- Assisted in event set-up according to instructions, guaranteeing readiness within strict schedules
- Monitored gate areas and addressed security situations with management
- Provided follow through on all calls with confirmations and dissemination of requested information
- Offered exceptional customer service to all guests and escalated concerns where needed
Underwriting Assistant
RLI Insurance Services
09.2007 - 04.2011
- Reviewed applications for coverage requests and compiled results from loss control specialists to determine risks
- Produced application reports and documents for senior team members on daily basis
- Copied, logged and scanned supporting documentation and placed all information in client files
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
Education
Master of Arts - Sport Management
University of San Francisco
San Francisco, CA12.2012
Bachelor of Arts - History
Sonoma State University
Rohnert Park, CA05.2007
Skills
- Collaborative Team Leadership
- Customer Complaint Management
- Deadline-Oriented Planning
- Effective Multi-Tasking
- Event Management Expertise
- Policy Development
- Service Excellence
- Staff Training and Assessment
- Skilled Conflict Resolution
- Talent Acquisition and Employee Training
Timeline
Accounts Receivable Manager
Hayward Electric Company
10.2024 - Current
Event Representative
ASM Global
07.2015 - 12.2018
Director, Guest Services
Oakland Athletics
03.2012 - 10.2024
Underwriting Assistant
RLI Insurance Services
09.2007 - 04.2011
Bachelor of Arts - History
Sonoma State University
Master of Arts - Sport Management
University of San Francisco
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