Elisabeth Rico
New Braunfels,TX
Summary
Pragmatic entrepreneur with multiple successful ventures and a multifaceted skillset. Accomplished investor and administrator well-versed in assessing risk, developing solutions, and implementing positive changes to achieve sustainability and growth in challenging market conditions. Adept at building and strengthening business and customer relationships.
Overview
13
13
years of professional experience
1
1
Certification
Work History
CEO & Founder
Absolute Health Home Care LLC
07.2021 - Current
- Established foundational processes for business operations.
- Built productive relationships with 12 industry partners and competitors to support strategic business objectives.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits by 26%.
Property Manager and Owner
Rico Family Investments LLC
06.2019 - Current
- Research investment properties to increase portfolio in long-term rentals or buy and sell.
- Keep steady retention rate of 95% of tenants through interpersonal relationships.
- Established and manage portfolio of 8 rental properties.
Patient Access Representative
Conifer Health Solutions
11.2018 - 12.2019
- Reviewed and corrected claim errors to facilitate smooth processing.
- Collected and processed co-payments and out-of-pocket charges using PAI and was second top collector increasing collections an estimated 10% in hospital setting.
- Educate patients about patient financial liabilities, employ proper, compliant patient liability collection techniques before, during & after date of service.
Account Manager & Managing Partner
Family Home Services
10.2011 - 09.2018
- Account Manager, facilitated budgetary changes to increase company profits by 48% in one year.
- Reconciled all payroll liabilities to general ledger and prepared monthly payroll accrual entries.
- Educated staff on state and federal statutes, rules and regulations governing home care services.
- Created and maintained computerized record management systems to record and process data and generate reports.
- Managing Partner, Analyzed and presented financial standings and cost effectiveness to other partners and investors to increase revenue.
Customer Service - Video Repair
Charter Communications, Spectrum
11.2023 - Current
- Streamlined communication for efficient problem-solving, ensuring prompt responses to customer queries on average of 30 people daily.
- Increased customer retention by providing exceptional service and fostering positive relationships, leading to a monthly average of 83% of calls being resolved in first attempt.
- Supported team members with conflict resolution skills, leading to a more cohesive work environment and contributing to better overall team stats.
- Assisted in becoming Subject Matter Expert to train new hires in their transition to production.
Education
Certificate -
Harvard University
Cambridge, MA11.2023
Associate of Science - Medical
San Antonio College
San Antonio, TX03.2021
Skills
- Exceptional interpersonal communication
- Risk Assessment
- Business Development and Planning
- Effective problem solver
- Accomplished leader
- Accurate and detailed
- Skilled trainer with expertise in sales
- Knowledge of Texas Health and Human service statutes and regulations
- Works well under pressure
- Project management authority
- Strategic Vision
- Maintained integrated marketing strategies
Certification
- BLS
- CPR certified through American Heart Association
Timeline
Customer Service - Video Repair
Charter Communications, Spectrum
11.2023 - Current
CEO & Founder
Absolute Health Home Care LLC
07.2021 - Current
Property Manager and Owner
Rico Family Investments LLC
06.2019 - Current
Patient Access Representative
Conifer Health Solutions
11.2018 - 12.2019
Account Manager & Managing Partner
Family Home Services
10.2011 - 09.2018
Certificate -
Harvard University
Associate of Science - Medical
San Antonio College
- BLS
- CPR certified through American Heart Association
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