Elisabeth Root
Summary
Patient-oriented Pharmacy Technician, adept in workflow optimization and team collaboration. Excelled in enhancing patient outcomes and customer satisfaction through effective problem-solving and adherence to HIPAA. Skilled in utilizing software for case management, demonstrating a strong blend of technical and interpersonal abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Wegmans
09.2017 - Current
- Maintained a high level of efficiency with accurate data entry for prescription refills and new prescriptions. (Average of 375 per week with 97% accuracy)
- Assisted pharmacists in filling prescription orders accurately and efficiently. (Average of 260 per week)
- Managed medication inventory, including ordering and restocking medications as necessary, as well as completing vendor returns.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Delivered prescriptions, while following all pharmaceutical procedures according to HIPAA.
Pharmacy Call Center Representative
Wegmans
09.2015 - 09.2017
- Managed a high volume of inbound calls while maintaining composure under pressure and delivering excellent service.
- Demonstrated empathy and professionalism while handling sensitive patient information and concerns.
- Trained new personnel regarding company operations, policies, and services.
- Met or exceeded call speed, accuracy, and volume benchmarks on consistent basis. (Greater than or equal to 20 calls per hour)
Education
Associate In Science - Liberal Arts And Sciences
Monroe Community College
Rochester, NY12.2010
Skills
- Insurance Coordination
- Ordering and Stocking Medications
- Prescription Filling
- Inventory Returns
- Confidentiality and HIPAA
- Data Entry
Certification
- CPhT - Certified Pharmacy Technician
- Technician Immunizer
- CPR/AED
Timeline
Pharmacy Technician
Wegmans
09.2017 - Current
Pharmacy Call Center Representative
Wegmans
09.2015 - 09.2017
- CPhT - Certified Pharmacy Technician
- Technician Immunizer
- CPR/AED
Associate In Science - Liberal Arts And Sciences
Monroe Community College
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