Open To Work
ELISABETH STILLSON
Denver,CO
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
13
13
years of professional experience
Work History
Shift Operations Supervisor
AWM Incorporated
Woodland Park, CO
09.2025 - 06.2026
- Managed 24/7 contact center operations overseeing 6 Team Leads and 50+ employees
- Supported HR with employee documentation, personnel records, onboarding, and compliance processes
- Assisted with recruiting including resume review, interviewing, and hiring support
- Conducted performance management and disciplinary meetings aligned with company policy
- Monitored call volume, service levels, and workforce metrics to ensure operational efficiency
- Partnered with Training to improve onboarding and employee development processes
- Developed SOPs and process documentation to improve consistency and efficiency
- Utilized Excel, Power BI, Paycom, and ChatGPT for reporting, HR support, and process improvement
Team Lead
AWM Incorporated
Woodland Park, CO
06.2024 - 09.2025
- Led a team of up to 10 employees in a high-volume contact center while supporting workforce planning and reporting
- Provided coaching, performance feedback, and employee development support
- Conducted 1:1 meetings, team meetings, and corrective action discussions
- Used Microsoft Office, SharePoint, Paycom, and ChatGPT for documentation and reporting
Customer Care Representative
AWM Incorporated
Woodland Park, CO
09.2023 - 06.2024
- Provided customer support in a high-volume contact center
- Resolved inquiries, processed orders, and maintained accurate records
- Call monitoring to ensure consistent service quality and customer satisfaction
Teacher’s Assistant
Train Station Preschool
Novi, MI
07.2013 - 08.2022
- Developed lesson plans and organized materials to ensure effective classroom delivery
- Enhanced student engagement during classroom sessions through interactive activities
- Coordinated communication between staff and families to support student success
Education
Global Outreach Training - Ministerial Operations
Charis Bible College
Woodland Park, CO05-2025
High School Diploma -
Middletown High School
Middletown06-2010
Some College (No Degree) - General Studies
Middlesex Community College
MiddletownSkills
- Recruiting and interviewing
- Resume screening
- Employee relations
- HR documentation
- Workforce planning
- Team leadership
- HRIS (Paycom) and Microsoft Excel
- Power BI and SharePoint
- SOP development
Timeline
Shift Operations Supervisor
AWM Incorporated
09.2025 - 06.2026
Team Lead
AWM Incorporated
06.2024 - 09.2025
Customer Care Representative
AWM Incorporated
09.2023 - 06.2024
Teacher’s Assistant
Train Station Preschool
07.2013 - 08.2022
Global Outreach Training - Ministerial Operations
Charis Bible College
High School Diploma -
Middletown High School
Some College (No Degree) - General Studies
Middlesex Community College