ELISABETH WATSON
Summary
Results-driven Sales Support Supervisor known for unparalleled productivity and efficiency in task completion. Possess strong capabilities in client relationship management, strategic sales planning, and team leadership. Excel at communication, problem-solving, and adaptability, ensuring seamless operations and customer satisfaction in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Sales Support Supervisor
Northwest Exterminating
Marietta, GA
11.2022 - Current
- Identified areas of improvement within the sales support process and recommended solutions accordingly.
- Collaborated with other departments to ensure that all internal customer requirements were met promptly.
- Assist sales leadership in developing content for meetings.
- Created, maintained, and updated dashboards for tracking sales performance metrics.
Customer Care Generalist/Sales Mentor
Northwest Exterminating
Marietta, GA
04.2021 - 11.2022
- Train and mentor sales team members, offering continuous support for sales and professional development.
- Act as a liaison and point of contact for vendor partners and vendor compliance.
- Generated over $250K in revenue in selling opportunities since April 2021.
- Support over 40 offices in Southeast Region in scheduling, setting lead appointments, and troubleshooting accounts.
Customer Success Representative
Northwest Exterminating, Wildlife
Smyrna, GA
04.2016 - 04.2021
- Kept customer and system account information accurate and current to support timely resolutions for all concerns.
- Support managers, supervisors, and inspection specialist to ensure sales and budgets are managed and are hit monthly.
- Created leads for inspection specialists resulting in $100K of revenue.
- Coordinated specialty services acquiring over $2M in revenue for the company and region.
Office Solutions Specialist
Repro Products
Smyrna, GA
03.2015 - 02.2016
- Executed a minimum of 100 prospecting calls per week to top level executives to increase client base including phone, email and face to face.
- Maintained current customers and gained new customers by networking and follow up techniques.
- Emphasized Xerox product features based on analysis of customers' needs.
- Used networking opportunities to create successful, on-going business relationships.
Real Estate Agent
Keller Williams Realty Cityside
Smyrna, GA
05.2012 - 03.2015
- Developed/grew the Cityside market by 40 new transactions valued at $4M.
- Actively follow-up and educate prospects and hot leads to convert into qualified home buyers and gain a referral base.
- Negotiated contracts and coordinate with lenders, attorneys and inspectors.
- Organized charity and public events to bring awareness to the neighborhood, generating lead flow.
Education
Bachelor of Arts - Journalism, Concentration - Public Relations
Georgia State University
Atlanta, GA 12.2006
Skills
- Problem-solving abilities
- Excellent communication skills
- Supportive
- Organizational Skills
- Teamwork
- Customer service-oriented
- Time management
- Flexible
- Leadership
- Goal-oriented
- Contract negotiation
Accomplishments
- Recognized as Wildlife Team Member of the year 2018 for outstanding performance and team contributions.
- Qualified Travelers Club for 2019 for secondary sales closed.
Additional Information
- Member of the Georgia State Softball Team 2002-2005
- Intern at Governor's Office 2006
- Graduate of Spring 2022 Northwest Exterminating Leadership Experience
- Northwest Exterminating Good Deeds Team Mentor
Timeline
Sales Support Supervisor
Northwest Exterminating
11.2022 - Current
Customer Care Generalist/Sales Mentor
Northwest Exterminating
04.2021 - 11.2022
Customer Success Representative
Northwest Exterminating, Wildlife
04.2016 - 04.2021
Office Solutions Specialist
Repro Products
03.2015 - 02.2016
Real Estate Agent
Keller Williams Realty Cityside
05.2012 - 03.2015
Bachelor of Arts - Journalism, Concentration - Public Relations
Georgia State University
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