Overview
Work History
Education
Skills
Work Availability
Timeline
Summary

ELISA ZARATE

Front desk manager
Steger,IL

Overview

18
18
years of professional experience

Work History

Front Desk Manager

Arctic Ice Arena
10.2021 - Current
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Prepared weekly staff schedules, personally covered periods during under staffing.
  • Screened and transferred calls.
  • Entered customer data for registration

Clerk/Assistant Store Manager

7-eleven
04.2018 - 10.2022
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Worked closely with the owner to solve problems and handle customer concerns.
  • Volunteered for extra shifts to alleviate staffing shortages.
  • Reviewed order data to verify transactions and shipping dates.
  • Kept office supplies efficiently stocked.
  • Rotated merchandise and displays to feature new products and promotions.

Telephone Recruiter

Bryles Research
03.2018 - 04.2019
  • Maintained confidentiality of customer information and Bryles procedures.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Entered applicants data into Bryles data base.
  • Explained question in better detail for interviewees to allow truthful answers.
  • Recorded customer answers verbatim to achieve 100% accurate reporting as well as followed up with any notable applicants.

Package Sorter

UPS
10.2005 - 10.2015
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Lifted and slid packages weighing up to 300 pounds on conveyor belts to transport items.
  • Sorted and placed mail into bins and sorter bags with high levels of accuracy.
  • Performed package handling in multiple areas of the hub.
  • Package sorter as well as loading package cars, trailers and planes.

Education

No Degree - Business Administration And Management

Rasmussen College - Mokena, Mokena, IL

In 2014 I began attending Rasmussen taking the Business Management courses, I received a small in school scholarship for english within the school as well as during my second semester I was on honor roll. Unfortunately in 2015 my mother became ill and I then became an at home care giver for her until 2018.

High School Diploma -

Rich East High School, Park Forest, IL

Skills

  • Interviewing and Hiring
  • Team Performance Monitoring
  • Coordinate Schedules
  • Automated Telephone Systems
  • Staff Training
  • Written and Oral Communications
  • POS System Operations
  • Shift Scheduling
  • Payment Processing
  • Personnel Management
  • Constructive Feedback
  • Inventory Oversight
  • Telephone Etiquette
  • Enforce Policies

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Front Desk Manager - Arctic Ice Arena
10.2021 - Current
Clerk/Assistant Store Manager - 7-eleven
04.2018 - 10.2022
Telephone Recruiter - Bryles Research
03.2018 - 04.2019
Package Sorter - UPS
10.2005 - 10.2015
Rasmussen College - Mokena - No Degree, Business Administration And Management
Rich East High School - High School Diploma,

Summary

Talented Front Desk Supervisor versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager.

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ELISA ZARATEFront desk manager