Elisa M. Flores
Clovis,CA
Summary
Administrative professional with experience supporting office operations, board meetings, scheduling, and customer service in fast-paced settings. Background also includes campus monitoring, incident reporting, student discipline support, and safety compliance, with calm communication and reliable follow-through across staff, students, and the public.
Overview
19
19
years of professional experience
Work History
Campus Monitor
Clovis Unified School District
Clovis, California
02.2025 - Current
- Enforced school rules and calmly redirected unsafe student behavior to maintain a safe learning environment.
- Reported incidents and concerns to administrators using district procedures.
- Documented misconduct and follow-up actions to support student discipline and promote accountability.
- Communicated with students, parents, and staff using respectful, clear language.
- Intervened in conflicts between students in order to de-escalate tensions.
- Responded quickly to emergency situations, alerting appropriate personnel.
- Monitored surroundings attentively during shifts, enhancing overall safety and security on campus.
Fresno ArtHop Coordinator
Fresno Arts Council
Fresno, California
02.2019 - 05.2025
- Coordinated Fresno Arts Council programs, calendars, and daily project workflows.
- Scheduled community arts events with artists, venues, and partner organizations.
- Communicated event details to staff, volunteers, and local arts partners.
- Prepared meeting agendas, notes, and follow-up tasks for council initiatives.
- Resolved scheduling issues and supported smooth execution of arts activities.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Facilitated communication between different departments in order to resolve issues quickly.
- Communicated with vendors, partners, and internal departments on needs.
- Oversaw compliance with company standards, safety rules, and procedures.
- Updated outreach materials, lists, and public program information.
- Supported process improvements, workflow updates, and operational planning.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Administrative Assistant
Fresno Arts Council
Fresno, CA
10.2018 - 05.2025
- Coordinated scheduling for board meetings, optimizing time management and resource allocation.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Managed communications between Board members and staff, enhancing collaboration and ensuring timely updates.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Facilitated team collaboration by organizing regular meetings and monitoring project progress.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, ordering items proactively to prevent workflow disruptions.
- Collaborated on special projects, contributing research findings and coordinating event logistics.
- Assisted in event planning and logistics, contributing to successful community outreach initiatives.
- Managed filing system, entered data and completed other clerical tasks.
- Developed and maintained filing systems, enhancing document retrieval efficiency and accuracy.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Restaurant Hostess
Coltons Social House
Clovis, CA
07.2022 - 01.2023
- Managed reservation system, optimizing guest seating for maximum efficiency.
- Greeted and seated guests promptly, ensuring optimal flow of restaurant operations.
- Collaborated with kitchen and waitstaff to enhance overall guest experience.
- Trained new host staff on procedures and customer service excellence.
- Cultivated relationships with regular patrons, enhancing guest loyalty and satisfaction.
- Resolved guest inquiries and complaints with professionalism, ensuring positive dining experiences.
- Monitored dining area to ensure cleanliness and ambience standards were met.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Receptionist Administrator
The Garabedian Group
Fresno, California
01.2012 - 05.2014
- Managed front desk operations, facilitating seamless interactions for visitors and callers. for The Garabedian Group office visitors and callers.
- Greeted clients professionally and reinforced The Garabedian Group office image.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Scheduled appointments and maintained executive calendars for daily office operations.
- Streamlined daily office operations by organizing filing, supply orders, and meeting setups.
- Coordinated mail handling, deliveries, and office supply requests.
- Organized files, records, and confidential documents for accurate retrieval.
- Prepared correspondence, reports, and office documents for internal and client use.
- Performed data entry and other administrative tasks to support departments.
- Prepared documents such as reports, memos, letters, contracts, using Microsoft Office Suite applications.
- Received parcels, routed mail and opened packages for staff.
- Coordinated internal and external meetings, enhancing communication and collaboration.
- Provided support for executive staff members by scheduling appointments and organizing travel arrangements.
- Scheduled maintenance visits for office equipment such as computers or printers.
- Handled diverse needs for clients in-person, by phone or through email.
- Reviewed tax documents for accuracy and compliance with current regulations.
- Coordinated tax workpapers and supporting schedules for timely return preparation.
- Communicated with clients regarding tax questions, filings, and requested documents.
- Prepared tax return documents for clients.
- Managed multiple tax preparation projects simultaneously, ensuring timely completion and filing.
- Maintained strict confidentiality of client information in accordance with privacy laws and regulations.
Sales Coordinator
Springhill Suites By Marriott Homewood suites
Fresno, California
10.2011 - 11.2011
- Coordinated group sales requests for Marriott extended-stay suites, enhancing overall booking efficiency.
- Managed reservation blocks for business and leisure guests, ensuring optimal occupancy and customer satisfaction.
- Supported sales team with contracts, proposals, and event details.
- Communicated availability, rates, and room options to clients.
- Scheduled site tours and follow-up calls for prospective accounts.
- Prepared sales reports, correspondence, and updated client records.
- Coordinated with front desk, housekeeping, and operations teams.
- Assisted with guest inquiries and special stay arrangements.
- Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
- Supported sales team by delivering current territory sales data and costing information.
- Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
- Performed follow-up calls with customers after each sale was completed.
- Maintained an up-to-date database of prospective clients and their contact information.
- Coordinated and finalized sales proposals to complete purchases.
- Identified and generated potential client leads through cold calling, networking, and referrals, expanding client base. through cold calling, networking, referrals and other methods.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Operated register, handled cash and processed credit card transactions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Front Desk Agent
Homewood Suites Hilton
Fresno, California
02.2008 - 11.2011
- Greeted guests and completed check-in and check-out at Homewood Suites by Hilton front desk.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered phone calls and routed requests using Hilton guest service standards.
- Provided excellent customer service while upholding company policies.
- Resolved customer complaints promptly and courteously.
- Resolved guest questions and handled service issues with calm professionalism.
- Assigned rooms and updated reservations in property management system.
- Coordinated with housekeeping and maintenance on room status and guest needs.
- Maintained front desk logs, keys, and lobby organization throughout shifts.
- Handled payment transactions and billing details for guest accounts efficiently.
- Processed payments accurately and efficiently.
- Managed cash drawer responsibly throughout shift.
- Verified accuracy of room rates and other charges during check-in process.
- Provided information about hotel amenities, services, and local attractions.
- Provided local directions, hotel information, and Hilton amenity details.
- Assisted with luggage handling for incoming guests.
- Recorded guest comments and complaints, escalating to management for prompt resolution.
- Maintained accurate records of guest accounts and room availability using property management system.
- Notified housekeeping staff when rooms were ready for cleaning. Rooms vacated and ready for cleaning.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Deposited guest valuables in hotel safes or safe-deposit boxes.
- Posted incidental charges to ledgers, manually or by using computers.
Front Desk Agent
Springhill Suites By Marriott
Fresno, California
02.2008 - 11.2011
- Greeted guests and completed check-in and check-out at SpringHill Suites Marriott front desk.
- Assisted with check-in and check-out procedures for guests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Resolved guest questions and handled service issues with calm professionalism.
- Provided excellent customer service while upholding company policies.
- Resolved customer complaints promptly and courteously.
- Answered phone calls and routed requests using Marriott guest service standards.
- Assigned rooms and updated reservations in property management system.
- Processed payments, folios, and billing details for guest accounts.
- Processed payments accurately and efficiently.
- Managed cash drawer responsibly throughout shift.
- Verified customer credit to establish payment method for accommodations.
- Verified accuracy of room rates and other charges during check-in process.
- Inputted guest information into computer system accurately and securely.
- Coordinated with housekeeping and maintenance on room status and guest needs.
- Provided local directions, hotel information, and Marriott amenity details.
- Provided information about hotel amenities, services, and local attractions.
- Scheduled reservations for groups and special events.
- Maintained front desk logs, keys, and lobby organization throughout shifts.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Ensured that all safety regulations were followed according to company standards.
- Monitored security cameras in lobby area.
- Assisted with luggage handling for incoming guests.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Issued room keys and escort instructions to bellhops.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Arranged tours, taxis or restaurant reservations for customers.
- Posted incidental charges to ledgers, manually or by using computers.
- Deposited guest valuables in hotel safes or safe-deposit boxes.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
Education
High School Diploma -
Buchanan
Clovis, CA06-2005
Skills
- Student monitoring
- Behavior management
- Crisis management
- Incident documentation
- Student accountability
- Safety regulations
- Behavior management
Personal Information
Title: Administrative Specialist III
Timeline
Campus Monitor
Clovis Unified School District
02.2025 - Current
Restaurant Hostess
Coltons Social House
07.2022 - 01.2023
Fresno ArtHop Coordinator
Fresno Arts Council
02.2019 - 05.2025
Administrative Assistant
Fresno Arts Council
10.2018 - 05.2025
Receptionist Administrator
The Garabedian Group
01.2012 - 05.2014
Sales Coordinator
Springhill Suites By Marriott Homewood suites
10.2011 - 11.2011
Front Desk Agent
Homewood Suites Hilton
02.2008 - 11.2011
Front Desk Agent
Springhill Suites By Marriott
02.2008 - 11.2011
High School Diploma -
Buchanan