ELISAVET HERNANDEZ
Phoenix,AZ
Summary
Experienced tour guide with 6 years of customer service experience at Mundo Cuervo. Responsible for organizing and leading 3-hour tours, assisting international visitors, and ensuring an excellent guest experience while following detailed itineraries and schedules.
Overview
8
8
years of professional experience
Work History
Tour guide
Mundo Cuervo
Tequila, Jalisco
09.2018 - 05.2026
- Experienced tour guide with 6 years of customer service experience at Mundo Cuervo.
- Responsible for organizing and leading 3-hour tours, assisting international visitors, and ensuring an excellent guest experience while following detailed itineraries and schedules.
- Guided visitors through distillery tours, sharing knowledge of tequila production.
- Assisted in organizing special events to promote tequila education and appreciation.
Education
Hospitality and Tourism Management -
University of Guadalajara
Ameca08-2022
Skills
- Customer Service
- Tour Coordination
- Public Speaking
- Group Management
- Hospitality
- Time Management
- Bilingual Communication (Spanish & English)
- Problem solving
- Team collaboration
Languages
- Spanish
- English
Timeline
Tour guide
Mundo Cuervo
09.2018 - 05.2026
Hospitality and Tourism Management -
University of Guadalajara