Elisbeth Dowless
C & C Assembly
Roanoke
25
years of professional experience
Visionary Director experienced in optimizing operations and enhancing customer experiences through effective leadership and process implementation. Drove successful training development while managing service operations, facilitating team communication, and adapting to changing needs. Committed to problem-solving and collaboration, with a focus on achieving organizational objectives and fostering team success.
Work History
Service Coordinator
2 Years 6 Months- Coordinated service schedules for assembly operations and client needs.
- Resolved customer inquiries and service-related issues, enhancing overall customer experience.
- Coordinated with team members to align project timelines and deliverables.
- Liaised between client and technician to keep parties fully informed.
- Resolved customer inquiries and service-related issues to improve customer satisfaction.
- Monitored email and phone communication to provide prompt responses and solutions.
- Followed up with technicians and managers to receive and communicate status updates.
- Provided timely feedback to management on service failures and customer concerns.
- Assisted in training new staff on service protocols and procedures.
- Worked closely with other departments within the company to ensure successful completion of projects.
- Identified and implemented methods to enhance customer experiences, consistently meeting or exceeding expectations.
- Maintained accurate records of service calls and customer interactions.
- Implemented methods to enhance customer experiences, consistently achieving positive feedback.
- Documented service requests and tracked progress in management systems.
- Created detailed reports on quality assurance metrics related to service delivery.
- Communicated with team members to ensure project timelines were met.
Centre Director
22 Years 6 Months- Managed a team of administrative staff, including scheduling, training, and providing ongoing support to ensure high-quality service delivery.
- Successfully managed day-to-day operations of a busy office, including scheduling appointments, managing the front desk, coordinating meetings, and handling all correspondence.
- Provided administrative support to senior executives and management team, including scheduling meetings, preparing reports, and conducting research.
- Enhanced office efficiency by developing streamlined procedures, organizing files, and creating a digital filing system.
- Maintained relationships with vendors, suppliers, and clients to ensure smooth operations and timely delivery of goods and services.
- Coordinated employee training and development programs to enhance team skills and productivity.
- Developed and managed budgets, identified areas for cost savings.
- Handled client accounts to maintain financial accuracy and foster positive relationships. Processed invoices, and managed expense reports to ensure timely payment.
- Established and enforced policies and procedures to ensure compliance with company policies and regulatory requirements.
- Coordinated and executed office events, including team-building activities, office parties, and community service events.
- Managed staff recruitment, training, and performance evaluations.
- Oversaw client consultations to create personalized meal plans.
- Implemented marketing strategies to attract new clients and retain existing ones.
- Tracked inventory levels to guarantee sufficient stock for client needs and services. Managed dietary products and supplies.
- Ensured compliance with health regulations and company policies.
- Guided staff on professional development opportunities to support career growth.
Education
GED
Skills
Organizational skills
Communication and interpersonal
Office software proficiency
Strong critical thinking skills
Customer relationship management
Excellent organizational and time-management skills
Problem-solving
Critical thinking
Strong communication and interpersonal skill
Education and Training
other
References
References available upon request.
Timeline
Service Coordinator
C & C Assembly
10.2023 - 04.2026Read More
Centre Director
Jenny Craig
11.2000 - 05.2023Read More
State of Pennsylvania
GED
Read More