Elischama Celestin
Miami,FL
Summary
Detail-oriented Technical Support Specialist with experience in process optimization and problem analysis. Focused on enhancing project outcomes and ensuring customer satisfaction through organized practices. Capable of adapting to new challenges and performing under pressure. Eager to leverage skills in entry-level opportunities to contribute to company growth.
Overview
3
3
Languages
8
8
years of professional experience
Work History
Technology Department Member
Horeb French Seventh-day Adventist Church
Miami, FL
06.2025 - Current
- Utilized software and tools to streamline processes and troubleshoot complex problems, implementing effective solutions.
- Collaborated with team members to meet project objectives and ensure viewer satisfaction during livestreams.
- Developed engaging content that enriched the worship experience for our audience at home.
Barista/Cashier
Starbucks
Miami, FL
06.2022 - 08.2026
- Delivered exceptional customer service by engaging with customers effectively while collaborating with team members to ensure efficient service during peak hours and to maximize customer retention.
- Addressed customer inquiries and resolved issues promptly, contributing to overall customer satisfaction.
- Maintained clean and organized workstations and customer areas, fostering a welcoming atmosphere for enhanced customer experience.
ASSISTANT TECHNOLOGY DIRECTOR
Salem Seventh-day Abiding Community Church
Miami, FL
08.2018 - 05.2025
- Coordinated worship services to enhance operational efficiency and encourage active member participation.
- Implemented communication strategies to connect with congregation and community partners.
- Mentored future staff and volunteers, fostering leadership skills and promoting effective teamwork.
- Supported setup and teardown of equipment for services to facilitate seamless worship experiences.
Education
High School Diploma -
Doctors Charter School of Miami Shores
Miami, FL06-2022
Computer Science
Barry University
Miami, FLCyber Security
Florida International University
Miami, FL09-2026
Skills
- Technical support
- Software troubleshooting
- Problem analysis
- Process optimization
- Basic coding
- Content management
- Video production
- Team collaboration
Languages
English
Professional
Spanish
Elementary
Haitian Creole
Limited
Timeline
Technology Department Member
Horeb French Seventh-day Adventist Church
06.2025 - Current
Barista/Cashier
Starbucks
06.2022 - 08.2026
ASSISTANT TECHNOLOGY DIRECTOR
Salem Seventh-day Abiding Community Church
08.2018 - 05.2025
High School Diploma -
Doctors Charter School of Miami Shores
Computer Science
Barry University
Cyber Security
Florida International University