Elise Craig
Waukesha,WI
Summary
Excelled in creating personalized customer experiences and boosting sales through expert knowledge and service. Skilled in time management and exceptional customer service, demonstrating a keen eye for detail and a commitment to team collaboration. I am a motivated Service Worker with exceptional social skills, communication abilities and customer service background. I pursue every opportunity to support team members and proactively address issues.
Overview
6
6
years of professional experience
Work History
Barista
Mama Ds Coffee
08.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
Barista
Mountain Top Coffee
01.2020 - 01.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Clothing Stylist
Charming Charlie
01.2019 - 01.2020
- Increased store sales by creating eye-catching visual displays, showcasing the latest trends and seasonal styles.
- Maximized retail floor space usage by designing visually appealing merchandise arrangements that drew in customers.
- Contributed to the growth of returning clientele base by consistently delivering top-notch service infused with expert knowledge about current fashion styles.
- Stayed updated on industry trends through attending fashion shows, trade fairs, and engaging with social media influencers to provide informed recommendations to clients.
- Assisted clients with selecting clothing pieces based on body type, personal style preferences, and budget limitations.
- Enhanced client loyalty through building strong relationships, understanding their unique preferences, and offering tailored fashion guidance.
- Boosted customer satisfaction by providing personalized styling advice and outfit recommendations for various occasions.
- Coordinated outfits for special events such as weddings or parties, ensuring clients looked polished and felt confident in their attire.
- Achieved high levels of client satisfaction through attentive communication skills and genuine interest in helping clientele reach their personal style goals.
- Established a positive shopping environment by maintaining an organized workspace, quickly addressing customer inquiries, and providing prompt assistance when needed.
Education
High School Diploma -
Home Schooled
Mukwonago, WI05-2016
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Opening and closing duties
- Active listener
- Exceptional customer service
Timeline
Barista
Mama Ds Coffee
08.2024 - Current
Barista
Mountain Top Coffee
01.2020 - 01.2022
Clothing Stylist
Charming Charlie
01.2019 - 01.2020
High School Diploma -
Home Schooled
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