ELISE C SAMUELS
Tallahassee
Summary
Seeking a position within a progressive organization that offers ample opportunities for professional growth in a stable and supportive environment.
Overview
12
12
years of professional experience
Work History
Technician
Disc Village Juvenile Assessment Center
05.2024 - Current
- Enter and verify the client system records (FSFN,CCIS,MIS, Medicaid, and JJIS system)
- Review and obtain court case numbers (court view system)
- Responsible for answering phones, greeting clients, announcing and routing visitors/clients, and phone calls through the master control room at the JAC
- Prepare and maintain accurate log books
- Assist with data entry forms as needed
- Assist with same-sex client “frisk” searches when necessary
- Issue and receive keys requested by agency visitors
Patient Account Specialist
Tallahassee Memorial Hospital
04.2024 - 08.2024
- Obtaining patient’s demographic information
- Verifying insurance coverage and benefits and entering in registration records
- Obtaining and/or updating patient financial information including insurances
- Collecting self-pay payments, co-pays, deductibles, and account balances
- Assisting with Financial Assistance forms, and homeless Affidavits when necessary
Office Coordinator
Tallahassee Memorial Hospital
10.2022 - 03.2024
- Scheduling patients for lab tests, medical examinations, and consultations
- Answering phone calls, transferring callers as appropriate
- Greeting patients and ensuring patients are comfortable
- Collecting self-pay payments, co-pays, deductibles, and account balances
- Maintaining budget expenditures on Excel spreadsheets
- Updating electronic medical records to reflect changes in medications
- Preparing and tracking letters, medical records and legal documents
Patient Account Specialist
Tallahassee Memorial Hospital
04.2022 - 10.2022
- Obtaining patient’s demographic information
- Verifying insurance coverage and benefits and entering in registration records
- Obtaining and/or updating patient financial information including insurances
- Collecting self-pay payments, co-pays, deductibles, and account balances
- Assisting with Financial Assistance forms, and homeless Affidavits when necessary
- Answering telephones, greeting patients and providing appropriate assistance for patients, family members, the physician's office and other departments
Regulatory Consultant
Department of Financial Services
09.2019 - 01.2022
- Handling an Alternative Dispute Resolution Program’s requests including commercial residential mediation, automobile mediation, continuing care retirement community mediation, residential mediation
- Answering questions from incoming calls and emails regarding the Alternative Dispute Resolution programs
- Providing guidance to consumers regarding the mediation or neutral evaluation process
- Assigning mediators and evaluators for scheduling mediation conferences
- Overseeing compliance with Rules and Statutes used by mediators and evaluators
- Preparing and sending written correspondence to the public and/or insurance company representatives or officials
Insurance Specialist II
Department of Financial Services
03.2013 - 09.2019
- Answer telephone inquiries regarding the26 lines of insurance
- Assigning mediators and neutral evaluators for scheduling conferences
- Overseeing compliance of Rules and Statutes by insurance agents
- Responsible for training new employees joining Tier1 Unit
- Monitor Tier1 staff as they field consumers calls and provide feedback on skills
- Monitor Insurance Agent Continuing Education Hours and provide updates on licensure status
- Participating in special projects, trainings and meetings as required
Education
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
Clearwater. FL08-2025
3 Years of College or a Technical or Vocational School - Nursing
Tallahassee Community College
Tallahassee, FLHigh School Diploma - General High School Curriculum
Florida A&M Developmental Research School
Tallahassee, FL05-2007
Skills
- Applications
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- Healthcare Technical Skills
- Medical Billing
- Patient Care
- Record Keeping
- Electronic Medical Record Software
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
Timeline
Technician
Disc Village Juvenile Assessment Center
05.2024 - Current
Patient Account Specialist
Tallahassee Memorial Hospital
04.2024 - 08.2024
Office Coordinator
Tallahassee Memorial Hospital
10.2022 - 03.2024
Patient Account Specialist
Tallahassee Memorial Hospital
04.2022 - 10.2022
Regulatory Consultant
Department of Financial Services
09.2019 - 01.2022
Insurance Specialist II
Department of Financial Services
03.2013 - 09.2019
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
3 Years of College or a Technical or Vocational School - Nursing
Tallahassee Community College
High School Diploma - General High School Curriculum
Florida A&M Developmental Research School
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