Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ELISE D. DAVIS

Nottingham,MD

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, notably at IKEA. Excelled in roles requiring expert handling of payment processing and customer service, achieving significant improvements in client relations. Skilled in Microsoft Office Suite and CRM systems, demonstrating a unique blend of technical proficiency and interpersonal acumen.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Resolution Specialist

IKEA
Nottingham, MD
07.2018 - Current
  • Assist in developing solutions and providing feedback on customer delivery and installation issues
  • Manage inbound calls regarding customer orders, rescheduling deliveries, and handling order updates
  • Process reports for damaged, missing, and overage orders
  • Handle refunds, cancellations, and customer accommodations for service issues
  • Maintain inventory and order status reports, and managed email communications

Collections Representative

PayPal Credit
Hunt Valley, MD
01.2015 - 06.2018
  • Managed accounts in the final stages of collections to avoid charge-offs
  • Processed payments and negotiated repayment plans
  • Utilized skip tracing to locate and contact customers and advised them on available debt repayment programs
  • Ensured compliance with federal and state laws during debt collection processes

Customer Care Representative

BGE Home
Middle River, MD
06.2012 - 01.2015
  • Provided customer support for HVAC, plumbing, electrical services, and billing inquiries
  • Scheduled service appointments and facilitated sales for new services and equipment
  • Conducted customer satisfaction surveys and followed up on service appointments
  • Utilized CRM and internal systems to document and track customer interactions

Debt Management Coach

Ascend One Corporation
Columbia, MD
09.2011 - 06.2012
  • Assisted clients with debt management programs and processed payments
  • Worked with creditors to obtain lower interest rates and payment reductions
  • Provided alternatives for debt solutions and ensured clients remained enrolled in programs

Supervisor/ Liaison to the DoE and DSS

MDCCSPP/Level One
Baltimore, MD
07.2010 - 09.2011
  • Managed escalated calls and processed state-funded contract invoices for childcare providers
  • Created and maintained reports for customer service actions and liaised between the Department of Education and Social Services

Education

1500 Hour Certificate - Cosmetology

American Beauty Academy
Baltimore, MD
08.2009

Certificate - Integrated Business Computer Applications

TESST College of Technology
Baltimore, MD
05.2002

General Education Diploma - Business Major

Northern High School
Baltimore, MD
06.2001

Skills

  • Typing speed: 55 wpm
  • Payment Processing
  • Data Entry
  • Memos/Correspondence
  • Dispatching
  • Cash Handling
  • Answering Phones/Switchboard
  • Accounts Receivable
  • Customer Service
  • Microsoft Office Suite: Word
  • Microsoft Office Suite: Excel
  • Microsoft Office Suite: PowerPoint
  • Microsoft Office Suite: Publisher
  • Microsoft Office Suite: Access
  • Microsoft Office Suite: FrontPage
  • Microsoft Office Suite: Outlook
  • MS-DOS
  • MS Publisher
  • CRM and Database Systems (EVAPT)
  • CRM and Database Systems (VNET)
  • CRM and Database Systems (CCATS)

Certification

Cosmetology License

Timeline

Resolution Specialist

IKEA
07.2018 - Current

Collections Representative

PayPal Credit
01.2015 - 06.2018

Customer Care Representative

BGE Home
06.2012 - 01.2015

Debt Management Coach

Ascend One Corporation
09.2011 - 06.2012

Supervisor/ Liaison to the DoE and DSS

MDCCSPP/Level One
07.2010 - 09.2011

1500 Hour Certificate - Cosmetology

American Beauty Academy

Certificate - Integrated Business Computer Applications

TESST College of Technology

General Education Diploma - Business Major

Northern High School

Similar Profiles

CREATE PROFILE
ELISE D. DAVIS