Mission Support Specialist (GS-09, 0301) with the Department of Homeland Security RAC Stockton for 8 yrs, with 22 years of Federal service. Recognized for exceptional attention to detail, integrity, and customer service. Strong decision-making, flexibility, and stress tolerance in fast-paced environments. Skilled in administrative management, fleet operations, property accountability, and travel coordination. Adept at reasoning, interpersonal communication, teamwork, and continuous learning to support agents, leadership, and office operations. Supporting RAC Redding and ASAC San Jose offices.
Overview
8
8
years of professional experience
Work History
Mission Support Specialist (GS-09, 0301)
Department of Homeland Security
Stockton, CA
03.2018 - Current
Coordinate and monitor a variety of administrative projects, including budget, personnel, travel, space, and logistics, demonstrating attention to detail and flexibility to ensure efficient office operations.
Apply and modify established practices to resolve complex administrative problems involving multiple variables, utilizing strong reasoning and decision-making skills.
Conduct independent evaluations of administrative functions; prepare study findings, recommendations, and comprehensive reports for management, reflecting integrity and analytical ability.
Analyze administrative data from multiple sources to identify trends, patterns, profiles, estimates, and studies that inform management decisions.
Provide customer service and guidance on a variety of administrative and management programs and procedures to leadership and staff, leveraging interpersonal skills and reading comprehension.
Prepare preliminary and finished reports and documents for management review and agency compliance.
Represent the office in dealings with vendors and personnel from administrative support organizations, making agreements and commitments in accordance with established functions.
Perform liaison functions with other organizations, effectively presenting the office’s needs and establishing harmonious working relationships with counterparts, emphasizing teamwork and self-management.
Operate, manage, and oversee the fleet management program, including vehicle purchase, disposal, maintenance, budgeting, and reporting functions.
Oversee property and asset management, including inventory control and annual audits using Sunflower (SAMS).
Manage procurement activities as the office Purchase Cardholder, ensuring compliance with federal acquisition regulations and timely payment of invoices.
Coordinate travel arrangements and process travel documents as a FATA 6 level for Concur, resolving issues and ensuring adherence to policy.
Serve as primary timekeeper, ensuring accurate and timely processing of payroll, leave, and attendance records.
Support onboarding of new employees and coordinate training logistics, demonstrating continuous learning and adaptability.
Act as Peer Support Member & Coordinator, providing support and resources to agents and their families, utilizing stress tolerance and integrity.
Maintain and manage records and files, ensuring compliance with the General Records Schedule and agency requirements.
Mission Support Specialist (GS-11, Temporary Promotion)
Department of Homeland Security
Stockton, CA
08.2025 - 11.2025
Provided advanced administrative and management support during temporary promotion, including oversight of complex projects and enhanced leadership responsibilities.
Skills
Attention to Detail
Customer Service
Decision Making
Flexibility
Integrity/Honesty
Continuous Learning
Self-Management
Stress Tolerance
Teamwork
Typing Speed: 55 WPM
Timeline
Mission Support Specialist (GS-11, Temporary Promotion)
Department of Homeland Security
08.2025 - 11.2025
Mission Support Specialist (GS-09, 0301)
Department of Homeland Security
03.2018 - Current
Professional Development & Activities
Participant, Mentoring Program
ICE Peer Support Member & Coordinator (since March 2021)
Awards & Recognitions
- All Performance Ratings: Fully Successful, - Multiple On The Spot and Performance Awards, - Secretary of Defense Medal for the Global War on Terrorism (July 2010), - Certificate of Appreciation for support to Operation Iraqi Freedom, Kuwait (July 2010), LTC Whitehead, - Letter & Certificate of Appreciation, Drug Enforcement Administration (2009), - Letter of Appreciation, American Service Horse Rescue (Nov 2008), - Letter & Certificate of Appreciation, AFROTC Detachment 088 (Nov 2007), - Accountable Property Officer, California Cluster (Sept 2009 – Sept 2015)
EXECUTIVE SUPPORT SPECIALIST (GS-0301-09 EQUIVALENT) at US ARMY CORPS OF ENGINEERS (USACE), HEADQUARTERSEXECUTIVE SUPPORT SPECIALIST (GS-0301-09 EQUIVALENT) at US ARMY CORPS OF ENGINEERS (USACE), HEADQUARTERS
Management Support Specialist (GS-0301-09) at Capabilities Development DirectorateManagement Support Specialist (GS-0301-09) at Capabilities Development Directorate