Elise Donohue

Responsibilities included:

• Approximately 2-3 times a month hiring LVNs and RNs for in-home healthcare positions; completing all preliminary paperwork which contained many detailed forms and criminal background checks and verification of license. Once job was offered orientation would follow, which lasted approximately 5 hours to officially hire employee. At this time all requirements, rules, code of conduct, and testing procedures with employees (non-clinical) were discussed.
• Maintaining close to 200 employee files at any given time (internal and external employees); verifying license was valid and up to date, completing annual background checks, verifying completion of required training to maintain Continuing Education Units for license, handling complaints/concerns from our patient's family/the nurse employed with patient, working with my Director of Nursing and Branch Manager very closely to handle any issues or concerns that may arise.
• Partaking in weekly and monthly HR calls.
• Going to other Maxim Offices to train fellow/new Human Resource staff in the field.
• Required to complete monthly/annual training per HIPAA and California State requirements.
• Although not required, made the decision to become CPR certified.

• Hired to Decor Department (specialty) but promoted to Flooring Department and eventually transferred to Appliances. I would cover entire specialty department at any given time as well as other areas in store.
• Used HD System to maintain company database with essential account and sales information.
• Resolved all issues efficiently and enhanced customer satisfaction ratings.
• Identified prospect needs and developed appropriate responses along with information on suitable products and services.
• Developed and utilized reports to assist leadership with key decisions and out-performance of operational targets.
• Assisted customers in locating products.
• Cutting blinds/tile to specific measurements.
• Completed special orders (tile, window treatments, rugs, carpet, appliances.)

• Prepared merchandise for sales floor by pricing or tagging.
• Engaged with customers to effectively build rapport.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Increased sales by offering advice on purchases and promoting additional products.
• Educated associates on market trends and stayed up-to-date on forecasts.
• Provided positive first impressions to welcome existing, new and potential customers.
• Maintained customer satisfaction while handling product returns quickly and professionally.
• Maintained records related to sales, returns and inventory availability.

• Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Learned other teammates' work tasks to train as backup.
• Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
• Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
• Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
• Conducted food orders for Drive-thru and front counter.