Elise Edwards
Jamaica,NY
Summary
Dynamic Office Manager with extensive experience at Memorial Sloan Kettering Cancer Center, skilled in MS Office Suite and EMR systems. Demonstrated ability to enhance patient care coordination and streamline operational processes, leading to increased client satisfaction. Strong communicator and collaborator, focused on optimizing workflows and supporting office staff in achieving business objectives. Committed to identifying opportunities for improvement to drive efficiency and effectiveness.
Overview
7
7
years of professional experience
Work History
Office Coordinator
Memorial Sloan Kettering Cancer Center
04.2024 - 08.2024
- Answer phone lines promptly and professionally, direct calls appropriately, and prioritize effectively
- Organize and maintain shared email inbox for clinical teams, ensuring timely responses and clear communication
- Get patient documents such as pathology reports, marked photos, and request slides for patients
- Collect patient demographics and register brand new patients in the system
- Schedules, confirms, re-schedules, and cancel appointments
- Monitor schedules for wait lists, re-schedules, cancellations, and send out pre-clinic summary
- Coordinate appointments, tests, consultations, treatments, and surgeries, providing clear instructions to patients
- Enter correct orders in the system for patients, such as labs, X-rays, MRI, CT Scans, etc
- Answer patient portal messages and flag messages for clinical teams response, communicate with the team promptly
- Make sure physician timesheets for pay periods are correct in a timely fashion
- Manage authorizations and reimbursements for physician travel and meetings, maintaining licensures and memberships for attending physicians
- Calendar updates, block physician calendar for vacation days, personal days, and meetings
Medical Secretary
NYU Langone Hospital
Brooklyn, NY
04.2023 - 10.2023
- Greets and screens telephone calls in a pleasant and professional manner
- Communicated with team and nurses once patients are arrived, registered, and checked in for surgery
- Updated timecards on Kronos for staff, entered in vacation/holiday/sick pay codes, staff shift time, and approved overtime as instructed by management
- Directs/transfers calls to appropriate person or department and take messages if they are not available
- Worked closely with doctors and their team to make sure patients have everything they need for their surgery
- Update doctor's teams for any patients missing items for their procedure
- Sent out patients instructions and arrival time messages for surgery
- Made patients discharge instructions folders for nurses and patients, scanned all necessary documents in patients charts
- Kept patients visitors and escorts updated and informed about patient while waiting for their procedure to be completed
Medical Assistant
Mount Sinai-Brooklyn
Brooklyn, NY
05.2022 - 04.2023
- Escorts patients to exam rooms, performs vital signs which include, height/weight, blood pressure, pulse, temperature and confirm all documented information in patients chart
- Performs electrocardiograms, phlebotomy, point of care testing, and scan documents into patients charts
- Disinfects, cleans treatments rooms following patient examinations
- Records patients medical history, vital statistics, and test results in medical files
- Assist physicians with exams and assist with performing front-desk tasks
- Restock supplies in examination rooms
- Discharge patients, give patients referrals, and information on future appointments
Medical Assistant
Advantage Care Physicians
Brooklyn, NY
04.2019 - 02.2022
- Create new medical records for new patients, managed/maintained patients demographics, collect co-payments, and insurance verification
- Answer phone calls, screened/transfer calls to the proper department
- Check patients in and out, make appointments, and give/make appointments for referrals
- Perform vital signs, point of care test, electrocardiograms, and scan documents into patients charts
- Participated in registering patients for covid19 testing and helped prepare for testing
- Temperature and question screening at the door to make sure patients are able to come in the building
Medical Assistant
Northwell Health- Lennox Hill Hospital
Manhattan, NY
12.2017 - 03.2019
- Performs vital signs, electrocardiograms, and phlebotomy in accordance with provider orders
- May participate in pre-visit chart preparation by ensuring required lab results and documentation are available in the medical record for practitioner review (for practices using paper medical records)
- Collaborates with members of health care team in coordinating and implementing plans for patient care
- Record patient information for practitioner review
- Maintains orderliness and cleanliness of examination rooms; stocks rooms and insures supplies are maintained
Education
Medical Assistant Program -
ALLEN SCHOOL OF HEALTH SCIENCES
Jamaica, New York10.2017
Regents High School Diploma -
Elmont Memorial High School
Elmont, New York01.2014
Skills
- Dependable Team Member
- Accountable Professional
- Collaborative Team Member
- Flexible Problem-Solving
- Adept at Using MS Office Suite
- Knowledge in EMR systems
- Effective Communication
- Client Relations Expertise
References
References available upon request.
Timeline
Office Coordinator
Memorial Sloan Kettering Cancer Center
04.2024 - 08.2024
Medical Secretary
NYU Langone Hospital
04.2023 - 10.2023
Medical Assistant
Mount Sinai-Brooklyn
05.2022 - 04.2023
Medical Assistant
Advantage Care Physicians
04.2019 - 02.2022
Medical Assistant
Northwell Health- Lennox Hill Hospital
12.2017 - 03.2019
Medical Assistant Program -
ALLEN SCHOOL OF HEALTH SCIENCES
Regents High School Diploma -
Elmont Memorial High School
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