Summary
Overview
Work History
Education
Skills
Websites
watching movies and reading sometimes
Languages
Timeline
Generic

ELISE ESSAGA

Baltimore,MD

Summary

Certified Google IT Support Professional that recently completed an intensive IT training program. 5+ years of experience training staff, coordinating logistics, and troubleshooting technology. Seeking an IT Support role to gain more technical experience and build a career in the information technical field. Knowledgeable IT Support Specialist with track record of fostering engaging and effective learning environments. Successfully facilitated training programs, contributing to improved team performance and knowledge retention. Demonstrated strong communication and mentoring skills, ensuring comprehensive understanding and application of training materials.

Overview

5
5
years of professional experience

Work History

Learning Ambassador/Inbound Stower/Receive Docker

Amazon
03.2023 - Current
  • Train 17 team members to process orders efficiently and operate PIT machinery and Zebra scanners to minimize operational errors
  • Resolve technical issues on Window computers and Zebra scanners, ensuring connectivity to wifi for smooth operations
  • Report attendance and productivity metrics of new associates to appropriate managers with suggestions for improvement
  • Audit physical inventory to inventory records, documenting discrepancies for quality assurance department to investigate.

Data Entry

Daf & Fils
07.2022 - 12.2022
  • Coordinated logistics with drivers and tracked international inventory shipments to ensure on-time delivery for clients
  • Managed budget and allocated funds using Microsoft Excel for taxes, travel expenses, and incidental costs to minimize delays in shipments
  • Analyzed data and presented trends to management to inform strategic planning and decision making for the organization using Microsoft Excel and Word.

Sales Associate

Orange-Cameroon
05.2019 - 08.2019
  • Established 20 new client relationships daily, building brand loyalty and resulting in customer retention
  • Conducted market research to identify emerging trends, providing valuable insights to develop marketing campaigns
  • Promoted mobile data subscriptions to My Way service to ensure data coverage in events of emergency.

Education

Merit America
05.2024

Bachelor's Degree - Logistics & Transport -

IUG-ESG (Graduate School of Management)
Douala, Cameroun
06.2019

Advanced Vocational Diploma - International Trade -

IUG-ESG (Graduate School of Management)
Douala, Cameroun
06.2017

Skills

  • Technical Support & Troubleshooting
  • Ticketing System
  • User Training & Support
  • Operating Systems Installation
  • Software Installation & Configuration
  • Customer Service
  • Windows
  • Linux
  • Domain Name System (DNS)
  • Networking System Administration
  • Data Management
  • Technical Integration
  • Problem Solving
  • MS Excel
  • MS Word

Adaptive Learning

watching movies and reading sometimes

reading educational books

Languages

French
Native or Bilingual
English
Professional Working

Timeline

Learning Ambassador/Inbound Stower/Receive Docker

Amazon
03.2023 - Current

Data Entry

Daf & Fils
07.2022 - 12.2022

Sales Associate

Orange-Cameroon
05.2019 - 08.2019

Bachelor's Degree - Logistics & Transport -

IUG-ESG (Graduate School of Management)

Advanced Vocational Diploma - International Trade -

IUG-ESG (Graduate School of Management)

Merit America

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ELISE ESSAGA