Elise Hebert
Lafayette
Summary
Professional with deep experience in onboarding, adept at streamlining processes and enhancing employee integration. Skilled in communication, training, and building strong team relationships, always focused on delivering results. Known for reliability, adaptability, and fostering collaboration to meet organizational goals effectively.
Overview
8
8
years of professional experience
Work History
Onboarding Coordinator
UV Logistics dba United Vision Logistics
Lafayette, LA
03.2022 - Current
- Managed the organization’s compliance with government laws and regulations. Duties include coordinating with company management to identify potential risks, implementing policies and procedures to uphold laws and regulations and monitoring the company’s adherence to those policies and procedures.
- Reviewed incoming candidates for placement across 60+ terminal locations to ensure alignment with hiring standards.
- Reviewing their work history, safety history and criminal history etc.
- Working with safety team to review risk assessment for potential candidates.
- Achieved compliance with the highest safety standards outlined in federal regulations.
- Worked with the team to develop reports on quality and safety management during the hiring process.
- Monitored safety compliance post-placement for new hires.
- Training new in office team members on their roles.
- Direct assistant to onboarding supervisor.
Manager
Always Connected USA
Lafayette, LA
03.2018 - 03.2022
- Hire, onboard and train call center personnel.
- Coached call center staff on resolving challenging customer service issues, enhancing team skills and customer satisfaction.
- Analyzed call center data to prepare actionable reports for upper management, supporting informed decision-making.
- Evaluate staff effectiveness and performance annually or on an at-need basis.
- Facilitated regular team meetings to enhance communication and collaboration among staff.
- Developed and implemented monthly, quarterly, and annual call center goals and action plans, aligning team efforts with organizational objectives.
- Prepare work schedules to ensure sufficient coverage.
- Customer and agent satisfaction reviews.
- Provided on-call coverage to ensure staffing needs were met.
Education
Bachelor's - Industrial & Organizational Psychology
University of Louisiana at Lafayette
Lafayette, LASkills
- Onboarding processes
- Talent acquisition
- Applicant tracking systems
- Payroll processing
- Compliance adherence
- Data management
- Excel proficiency
- Problem management
- Team development
- Customer relations
- Interpersonal skills
Accomplishments
Ascended within the corporate team, attaining three promotions, each progressively more important than the last.
Timeline
Onboarding Coordinator
UV Logistics dba United Vision Logistics
03.2022 - Current
Manager
Always Connected USA
03.2018 - 03.2022
Bachelor's - Industrial & Organizational Psychology
University of Louisiana at Lafayette