Elise Kane
Flanagan,IL
Summary
Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent services. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.
Professional patient services expert prepared for seamless coordination of patient care. Proven ability to enhance patient experiences by managing schedules, verifying insurance, and maintaining accurate records. Valued team collaborator with focus on achieving results and adapting to changing needs. Skilled in communication, organization, and problem-solving.
Overview
8
8
years of professional experience
Work History
Patient Service Coordinator
Mercy Cedar Rapids
07.2023 - 06.2025
- Coordinated patient scheduling to optimize clinic workflow and enhance patient experience.
- Implemented patient intake processes, improving data accuracy and reducing wait times.
- Trained new staff on software systems and best practices for patient interaction.
- Managed communication between healthcare providers and patients to ensure timely information sharing.
- Developed and maintained electronic health record documentation for compliance purposes.
- Mentored junior team members in operational procedures and customer service excellence.
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Collected patient co-pay and issued receipt to confirm payment.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Communicated with primary care offices and insurance companies to obtain authorization.
Program Specialist
Boys And Girls Club Of Livingston County
06.2022 - 08.2023
- Worked productively with customers to meet order requirements and service expectations.
- Merchandised attractive shelf displays with current offerings to drive store sales.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Loaded and unloaded orders at customer's homes or locations.
- Worked alongside other professionals to outline and implement program plans and objectives.
- Established goals and created action plans to achieve goals.
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
- Established clear policies for handling emergency behavioral, illness and injury incidents.
- Organized special events and activities to boost youth engagement and improve lives of at-risk children.
- Partnered with businesses, schools and nonprofits to expand youth program outreach and impact.
Hy-Vee Aisle Online Shopper
Hy-Vee Grocery Store
01.2021 - 05.2021
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Helped customers locate products and checked store system for merchandise at other sites.
Lifeguard
Flanagan Memorial Pool
07.2017 - 04.2020
- Operated, cleaned and maintained pool operating equipment, including water filtrations and water intake and outlet systems.
- Opened and closed pool at designated hours of operation and made decisions for closing pool due to inappropriate chemical levels, inclement weather and low water temperature.
- Provided maximum pool area surveillance and response to emergencies by rescuing pool patrons and administering first aid.
- Handled chemicals such as chlorine and celite to maintain safety and cleanliness quality standards of pool water.
- Carefully observed people to monitor pool activities and member safety.
- Gave private lessons to special needs students and taught floating techniques and treading water.
Education
MBA - Health Administration
Mount Mercy University
Cedar Rapids, IA06-2026
Bachelor's Degree - Heath Care Administration
Mount Mercy University
Cedar Rapids, IA12.2024
Minor - Psychology
Mount Mercy University
Cedar Rapids12-2024
High School Diploma -
Flanagan- Cornell High School
Flanagan05.2020
Skills
- Customer Relations
- Product knowledge
- First Aid and CPR
- Effective problem-solver
- Strong communicator
- Team Bonding
- Group and individual instruction
- General maintenance
- Computer skills
- Specialist Procedures
- Information Updates
- Community Service Programs
- Strong organization
- Insurance verification
- Appointment scheduling
- Patient registration
- Patient confidentiality
- Healthcare systems
- HIPAA compliance
Participations
Softball Team Captain- Mount Mercy University
Dean's List- Mount Mercy University
Press Ganey Statistic Scores- Mercy Cedar Rapids
Facilitate and Lead Team Meetings- Mercy Cedar Rapids
Team Building Coordinator- Mercy Cedar Rapids
Timeline
Patient Service Coordinator
Mercy Cedar Rapids
07.2023 - 06.2025
Program Specialist
Boys And Girls Club Of Livingston County
06.2022 - 08.2023
Hy-Vee Aisle Online Shopper
Hy-Vee Grocery Store
01.2021 - 05.2021
Lifeguard
Flanagan Memorial Pool
07.2017 - 04.2020
MBA - Health Administration
Mount Mercy University
Bachelor's Degree - Heath Care Administration
Mount Mercy University
Minor - Psychology
Mount Mercy University
High School Diploma -
Flanagan- Cornell High School
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