ELISE KNUTOWSKI
Lake Buena Vista,FL
Summary
Sales operations manager with experience supporting partner onboarding, account maintenance, and service issue resolution. Strong background in Salesforce administration, process improvement, and data analysis to improve sales efficiency, support internal teams, and keep records accurate across partner relationships and customer interactions.
Overview
7
7
years of professional experience
Work History
Partner Sales Operations Manager
Rectangle Health
White Plains, NY
04.2025 - 10.2026
- Cultivated partner relationships within Rectangle Health payment and patient engagement solutions to enhance collaboration.
- Streamlined onboarding process for healthcare practices by implementing practice management integrations.
- Collaborated with internal teams to resolve partner service issues, ensuring timely support and satisfaction.
- Kept partner records, communication logs, and account updates current.
- Analyzed data from various sources in order to identify areas of improvement within the organization's processes or procedures.
Sales Operation Manager
ComTec Systems
07.2024 - 02.2025
- Increased sales revenue by streamlining the sales operations process and implementing effective strategies.
- Increased sales productivity, configuring and customizing Salesforce to meet specific business needs.
- Enhanced Salesforce efficiency by identifying and implementing process improvements.
- Analyzed sales metrics to identify trends and opportunities, informing adjustments to operations strategy.
- Championed continuous improvement by reviewing internal processes, leading to streamlined operations.
- Addressed service issues promptly and professionally, enhancing customer experience and resolving concerns efficiently.
- Created comprehensive user guides and provided support, helping users navigate the complexities of the Salesforce platform efficiently.
Inside Sales Representative
ComTec Systems
10.2022 - 07.2024
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of the company.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained current knowledge of product offerings to effectively guide customers and optimize sales opportunities.
- Responded to customer inquiries on products, prices, and availability, enhancing overall customer experience.
- Facilitated professional and engaging interactions with customers, fostering positive relationships.
- Used CRM software to maintain detailed contact logs and account records.
Business Development Specialist
ComTec Systems
09.2022 - 10.2022
- Identified and targeted new business opportunities through market research and analysis, expanding client base.
- Qualified leads for ComTec Systems sales opportunities.
- Built prospect lists using CRM and market research tools.
- Contacted decision makers for ComTec Systems service offerings.
Visual Merchandising Manager
Tory Burch
07.2019 - 08.2022
- Designed and implemented creative visual merchandising strategy to enhance customer engagement
- Analyzed daily business needs to optimize performance across all KPIs
- Inspired and trained team members in creative and logistical aspects of retail to improve overall execution
Key Holder
Tory Burch
07.2019 - 07.2021
- Executed daily sales operations with management team to optimize store performance.
- Reported business analysis, conducted corporate walkthroughs, and managed sales and merchandising alongside opening and closing procedures.
- Opened and closed Tory Burch boutique, securing registers and sales floor.
- Oversaw daily store operations, supporting associates with client service and selling.
- Processed sales transactions through POS, handling returns, exchanges, and cash balancing.
Education
High school or equivalent - General
Olympia High School
Orlando, Florida05-2010
Skills
- Partner management
- Onboarding partners
- Salesforce optimization
- Sales improvement
- Pipeline management
- Operational procedures
- Growth strategies
- Partner engagement strategies
- Flexible problem solving
- Team collaboration
- Written communication
- Microsoft Office proficiency
- Staff development
Timeline
Partner Sales Operations Manager
Rectangle Health
04.2025 - 10.2026
Sales Operation Manager
ComTec Systems
07.2024 - 02.2025
Inside Sales Representative
ComTec Systems
10.2022 - 07.2024
Business Development Specialist
ComTec Systems
09.2022 - 10.2022
Visual Merchandising Manager
Tory Burch
07.2019 - 08.2022
Key Holder
Tory Burch
07.2019 - 07.2021
High school or equivalent - General
Olympia High School