Summary
Overview
Work History
Education
Skills
Timeline
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Elise Lane

Aberdeen,MD

Summary

Highly dedicated receptionist with a passion for delivering exceptional customer service and optimizing efficiency. Known for warmth, attentiveness, and innovative problem-solving. Proficient in high-volume call management, scheduling, and product sales. Eager to tackle new challenges and continue making a meaningful impact.

Overview

5
5
years of professional experience

Work History

Receptionist

Cockeysville Opticians & Eyecare
12.2020 - Current
  • Known for exceeding expectations and creating a positive atmosphere for patients and colleagues alike.
  • Managed front desk operations, including patient communication and appointment scheduling.
  • Introduced a patient portal for streamlined communication and appointments.
  • Provided tech support to physicians, ensuring smooth clinic operations.

Cashier

Mays Chapel Swim Club
06.2019 - 08.2020
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

High School Diploma -

Grace Classical Academy
Bel Air, MD
05.2022

Skills

  • Organization and Time Management
  • Telephone Etiquette and Data Entry
  • Patient Scheduling
  • Administrative Support
  • Customer Service with Attention to Detail
  • Medical Records Management

Timeline

Receptionist

Cockeysville Opticians & Eyecare
12.2020 - Current

Cashier

Mays Chapel Swim Club
06.2019 - 08.2020

High School Diploma -

Grace Classical Academy

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Elise Lane