Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Future Intentions
Volunteer Work
References
Timeline
Generic

Elise Miller

Rochester,IL

Summary

Resourceful student with a background in efficiently completing tasks and maintaining high productivity levels. Skilled in time management, critical thinking, and problem-solving. Excel at communication, teamwork, and adaptability, ensuring successful collaboration and project completion in diverse environments. Balances a full school load while working two jobs.

Dependable professional with a track record of success in the field, attention to detail, and a proactive mindset. Seeks opportunities to improve processes and workflows for the team's benefit. Conscientious, hardworking, and excels at multitasking in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Concessions Manager

Route 66 Drive in (Knights Action Park)
Springfield, IL
09.2024 - Current
  • Reconciled daily transactions, balanced cash registers
  • Inspected restrooms, dining, and serving areas to foster cleanliness and proper setup.
  • Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
  • Trained new employees on proper sanitation practices, product knowledge, and customer service techniques.
  • Provided customer service support in resolving customer complaints or issues.
  • Oversaw food preparation, production, and presentation according to quality standards.
  • Prep, cook, and serve food.

Shift Manager

Platos's Closet
Springfield, IL
07.2023 - Current
  • Ensured completion of all opening and closing duties was completed accurately according to established guidelines.
  • Enforced company policies, answered coworkers' questions, and trained new personnel.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Greeted customers, identified their needs, and provided assistance with product selection.
  • Buy new inventory to fit the store's needs, and push new inventory out to the floor
  • Open and close registers, write deposit slips, and take money to and from the bank
  • Interview and hire new employees
  • Social media posts and management

Cashier

Knights Action Park
Springfield, IL
04.2022 - Current
  • Counted and balanced cashier drawers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Greeted customers promptly and responded to questions.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Maintained work area and kept cash drawer organized.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient, and knowledgeable team members.
  • Accepted cash and credit card payments, issued receipts, and provided change.
  • Built and maintained productive relationships with employees.

Education

High School Diploma -

Lutheran High School
Springfield, IL
05-2024

Associate of Arts - Criminal Justice

Lincoln Land Community College
Springfield, IL
07-2025

Bachelor of Arts - Criminology & Criminal Justice

University of Nebraska, Lincoln
Lincoln, Nebraska, NE
05-2027

Bachelor of Arts - Criminal Justice

University of Illinois At Springfield
Springfield, IL
05-2027

Skills

  • Criminal justice knowledge
  • Customer service
  • Employee training
  • Team building
  • Inventory management
  • Conflict resolution
  • Adaptability
  • Excellent communication
  • Reliable and responsible
  • Leadership
  • Analytical thinking
  • Money handling
  • Multitasking capacity
  • Professional demeanor

Accomplishments

  • "Rookie of the Year" Knights Action Park 2022
  • High Honor Roll (All of High School)
  • LLCC Presidents List (Fall Semester 2024)
  • Selected and particpated in FBI Teen Academy 2024 (Springfield, IL)

Languages

English
Full Professional
Chinese (Mandarin)
Elementary

Future Intentions

  • I graduated High School in May 2024
  • I will graduate with my associates degree in Criminal Justice in July 2025
  • I plan to either go to University of Illinois-Springfield or University of Nebraska-Lincoln for Fall of 2025 to get my bachelors

Volunteer Work

  • I was the manager of my High Schools track and field team (2021-2024)

References

References available upon request.

Timeline

Concessions Manager

Route 66 Drive in (Knights Action Park)
09.2024 - Current

Shift Manager

Platos's Closet
07.2023 - Current

Cashier

Knights Action Park
04.2022 - Current

High School Diploma -

Lutheran High School

Associate of Arts - Criminal Justice

Lincoln Land Community College

Bachelor of Arts - Criminology & Criminal Justice

University of Nebraska, Lincoln

Bachelor of Arts - Criminal Justice

University of Illinois At Springfield

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Elise Miller