Elise Watson
Dallas,TX
Summary
I have 8+ years customer service experience in different backgrounds and settings including sales, restaurants and retail stores. I am eager to expand my worldview and skill set. I am dedicated to personal development and helping others. I am interested in technology, education and sociology.
Overview
5
5
years of professional experience
Work History
Sales Associate
Five Below
09.2022 - Current
- Provided positive first impressions to welcome existing, new and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
Cosmetics Counter Manager
Dillard's
06.2018 - 03.2020
- Acted as brand ambassador to drive pleasant shopping experiences and promote sales.
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Stocked and arranged merchandise to present visually appealing displays and attract clientele.
- Maintained interpersonal and professional relationships with hundreds of clientele, existing and new.
- Organized and exceeded sales goals for large events based on product launches and promotional times.
Server
BJ's Restaurant & Brewhouse
03.2017 - 06.2018
- Consistently provided professional, friendly and engaging service
- Received frequent customer compliments to managers and in online review forums for going above and beyond normal duties, acknowledging dedication to excellent customer service
- Delivered quality service by providing a warm and welcoming environment
- Precisely described menu items and special offerings and appropriately identified wine pairings.
Skating Carhop
Sonic Drive-In
08.2016 - 03.2017
- Wore skates while preparing menu items, delivering orders, taking payments, etc.
- Delegated and delivered orders from the kitchen to the customer lot promptly, while maintaining balance on skates
- Memorized recipes and performed to order the preparation of hundreds of menu items and drink combinations
- Operated the drive-through window and sales register quickly and efficiently
- Worked as a team to maintain quality preparation times and give outstanding service
Customer Service Representative
Royal Car Wash
03.2016 - 08.2016
- Operated all POS opening and closing procedures, including completing the nightly cash deposit
- Referred to knowledge on available products and customer needs to upsell detailing packages and deluxe washes
- Cleaned and organized the store, including the checkout desk and displays
- Sold, organized and walked customers through new membership contracts
- Trained new employees on procedures, customer service and sales techniques
Lead Host
Cracker Barrel Old Country Store
09.2015 - 03.2016
- Kept large amounts of guests content and engaged while waiting for up to 90 minutes for a table
- Operated equipment such as an earpiece to communicate with other employees and coordinate tasks
- Consistently monitored dining rooms for seating availability and assisted servers in tending to guests
- Maintained clean and presentable tables with tableware, glassware, silverware and linens
- Kept host desk organized and stocked with menus and silverware
Education
High School Diploma -
North Mesquite High School
02.2015
Skills
- Guest Relations
- Product and Service Sales
- Time Management
- Adapt to Diverse Groups
- Cash Handling Accuracy
- Hospitality and Accommodation
- POS System Operations
- Complex Problem-Solving
- Merchandise Display
- Multitasking Strengths
- Retail Store Operations
Timeline
Sales Associate
Five Below
09.2022 - Current
Cosmetics Counter Manager
Dillard's
06.2018 - 03.2020
Server
BJ's Restaurant & Brewhouse
03.2017 - 06.2018
Skating Carhop
Sonic Drive-In
08.2016 - 03.2017
Customer Service Representative
Royal Car Wash
03.2016 - 08.2016
Lead Host
Cracker Barrel Old Country Store
09.2015 - 03.2016
High School Diploma -
North Mesquite High School
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