Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Elise Wilkinson

Las Vegas,Nevada

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

6
years of professional experience
1
Certification

Work History

Apartments247

Customer Service Representative
09.2022 - Current

Job overview

  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.

Nye County School District

SAFE Instructor
03.2019 - 04.2022

Job overview

  • Observed and evaluated student performance and development and provided appropriate feedback on work.
  • Established objectives for lessons, modules and projects.
  • Maintained accurate records to comply with federal, state and local standards.
  • Prepared instruction through lesson plans to address student's assessed needs, goals and objectives.
  • Performed assessments focused on long and short-term student needs to develop individualized education program.
  • Implemented instructional materials and curriculum to meet specific program needs.
  • Used electronic equipment and materials to develop and orientate technical skills.
  • Kept classroom neat and orderly to reduce safety impediments.
  • Maintained evening or weekend hours to provide students with additional support.

Nye county 4-H

4-H Program Assistant
05.2017 - 01.2022

Job overview

  • Answered phone calls and responded to questions and concerns.
  • Offered continual support to program participants and temporary emergency response in crisis situations.
  • Collaborated with producers to assess and prevent management and production problems.
  • Collaborated with social services and health care professionals to educate on budget planning, meal preparation and time management.

Wilkinson Glass

Customer Service Representative
01.2018 - 09.2021

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.

Education

Arizona State Global Campus
Arizona City, AZ

Bachlors Of Information Technology from Bachelors Of Cyber And Data Security
09.2022

Home Schooled
Pahrump, NV

High School Diploma
05.2020

University Overview

  • FIRST Alumni
  • 3.7 GPA
  • FIRST Robotics State Award Recipient

Skills

  • Detailed Instruction
  • Workshop and Conference Presentations
  • HTML and CSS Mastery
  • Curriculum Planning and Implementation
  • Conflict Resolution
  • Schedule Management
  • Positive Reinforcement
  • Public Speaking
  • Time Management
  • Computer Skills
  • Verbal and Written Communication
  • Remote Assistance
  • Online Databases
  • Diversity and Inclusion
  • Presenting at Conferences
  • Multi-Subject Instruction

Certification

  • CPR Certification
  • First Aid Certification
  • Mental Health Certification
  • Medication Administration in the Child Care environment Certification
  • Birth to Five: Child development in young children Certification Nevada Registry approved
  • Signs of illness including blood born pathogens Certification Nevada Registry approved
  • Recognize signs of abuse and neglect in children Certification Nevada Registry approved
  • Health and nutrition Safety: Obesity in young children Certification Nevada Registry approved

Timeline

Customer Service Representative

Apartments247
09.2022 - Current

SAFE Instructor

Nye County School District
03.2019 - 04.2022

Customer Service Representative

Wilkinson Glass
01.2018 - 09.2021

4-H Program Assistant

Nye county 4-H
05.2017 - 01.2022

Arizona State Global Campus

Bachlors Of Information Technology from Bachelors Of Cyber And Data Security

Home Schooled

High School Diploma

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