Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Elise Wright

Mesa,AZ

Summary

Driven and successful with great attention to detail. Hard worker with a focus on pleasing guests. Enthusiastic and personable individual with eight years of experience delivering amazing customer service.

Future goals of becoming a counselor, has shadowed counselors, conducted personal research, co-written a book with Dr. Rachel Ocampo, and has volunteered to work with children . Has achieved a 4.0 GPA while working towards a Bachelors in Psychology.

Overview

10
10
years of professional experience

Work History

Server

Firebirds Wood Fired Grill
03.2021 - Current
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Answered customers' questions, recommended items, and recorded order information.

Hostess/To-Go Management

Firebirds Wood Fired Grill
07.2020 - 03.2021
  • Opentable experience
  • Phone etiquette
  • Knowledge of seating rotation
  • Head hostess
  • Managing reservations
  • Expertise in steaks and food presentation
  • Skilled at entering food, drinks, and running payments
  • Maintaining many guest referrals and positive reviews
  • Always going above and beyond expectation of service
  • Skilled in food running and drink running.

Hostess

The Keg Steakhouse & Bar
04.2019 - 04.2020
  • Supported servers, food runners, and bussers with keeping the dining area ready by bussing and setting up tables
  • Took reservations by phone, gathered customer information for large parties, managed scheduling demands and kitchen output in time to avoid overbooking
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of the restaurant dining experience
  • Collected credit card, cash, and gift certificate payments and dispensed change for cash transactions
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Monitored front entrance for new guests while assisting servers by delivering drink orders.

Assistant To Group Specialist

Insurance Services of America
05.2016 - 03.2018
  • Personally assisted in clerical duties to help with overflow work for Rachel Piccione who is the main Group Specialist at the insurance brokerage.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Increased efficiency by implementing new processes and providing administrative support to management.
  • Managed and organized client packages.

Receptionist

Arizona Sun Chiropractic & Rehab
01.2014 - 04.2016
  • Assisted with checking in patients for Dr. Wright.
  • Answered inbound phone calls and booked appointments.
  • Organized, maintained and updated information in computer databases.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Ran payments when the patients checked out.
  • Pulled medical files and added additional notes for the doctor.

Education

Bachelor of Arts - Psychology And Minor in Counseling

Arizona State University
Mesa, AZ
12.2024

High School Diploma -

Gilbert High School
01.2021

Skills

  • Able to multitask
  • Front desk experience
  • Memory skills
  • Customer Service
  • Productive
  • Active listening and empathy

References

  • Rachel Ocampo, rachel.ocampo.hoogasian@asu.edu
  • Chris Brown, chris.brown@fbgrill.com
  • Nura Mowzoon, 954-465-5696

Timeline

Server

Firebirds Wood Fired Grill
03.2021 - Current

Hostess/To-Go Management

Firebirds Wood Fired Grill
07.2020 - 03.2021

Hostess

The Keg Steakhouse & Bar
04.2019 - 04.2020

Assistant To Group Specialist

Insurance Services of America
05.2016 - 03.2018

Receptionist

Arizona Sun Chiropractic & Rehab
01.2014 - 04.2016

Bachelor of Arts - Psychology And Minor in Counseling

Arizona State University

High School Diploma -

Gilbert High School

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Elise Wright