Elisha Auguste
Miami
Summary
Insightful Front Office Manager with extensive experience in hotel operations. Proven expertise in elevating guest satisfaction, optimizing revenue, and leading teams to achieve operational goals. Skilled in balancing daily logistics with strategic initiatives, mentoring staff, and fostering collaboration across departments. Seeking to leverage foundational knowledge in a comprehensive property leadership role to enhance operational performance and guest experiences.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Front Office Manager
B&B Hotel Miami Airport
Miami Springs
05.2024 - Current
- Scheduled and trained front office staff to enhance operational efficiency.
- Addressed guest inquiries and resolved issues to uphold high satisfaction levels.
- Utilized property management systems to manage guest bookings, payments, and other transactions.
- Coordinated with departments to ensure seamless hotel operations.
Guest Service Agent to Front Office Manager
Holiday Inn Express/Onyx Hotel
Miami Springs
01.2020 - 05.2024
- Managed check-in and check-out processes efficiently for all guests.
- Resolved guest inquiries and complaints, ensuring satisfaction and enhancing guest experiences.
- Processed payments accurately using hotel management software systems.
- Directed front desk operations, prioritizing hotel reputation and improving staff productivity.
- Built lasting relationships with guests, fostering loyalty and contributing to increased hotel revenue.
Shift Manager
Spoleto Italian Kitchen
Miami
11.2017 - 12.2019
- Supervised daily operations, optimizing restaurant workflow and enhancing service quality.
- Managed daily cash intake, ensuring accurate register counts and effective profit tracking.
- Monitored inventory levels and coordinated stock ordering to maintain adequate supply and reduce waste.
- Ensured compliance with health and safety regulations in the kitchen area.
- Inspected work areas regularly for cleanliness and organization standards.
Team Member to Shift Leader
Five Guys Burger And Fries
Miami
01.2012 - 12.2017
Education
Bachelor of Science - Criminal Justice
Johnson & Wales University
Miami, FL05-2013
Skills
- Property management systems
- Guest relations
- Customer relationship management
- Scheduling coordination
- Payment processing
- Staff training
Certification
- Advanced coursework: Hospitality Law, Business Ethics, and Crisis & Controversy Management. - Johnson and Wales University
- Advanced coursework: Hospitality & Tourism Management (15 Contact Hours). - Florida Atlantic University
Timeline
Front Office Manager
B&B Hotel Miami Airport
05.2024 - Current
Guest Service Agent to Front Office Manager
Holiday Inn Express/Onyx Hotel
01.2020 - 05.2024
Shift Manager
Spoleto Italian Kitchen
11.2017 - 12.2019
Team Member to Shift Leader
Five Guys Burger And Fries
01.2012 - 12.2017
Bachelor of Science - Criminal Justice
Johnson & Wales University