Elisha Barnard

• Provide leadership to 19 employees, manage 5 programs, and 3 neighborhood centers
• Refer clients to appropriate team members, community agencies and organizations to meet individualized need
• Coordinated with community stakeholders for successful implementation of social and community service initiatives.
• Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
• Participate in community events to promote services and public engagement
• Developed and implement training programs for staff
• Analyze trends and data to inform decision-making and program development
• Monitored program performance and outcomes for successful delivery of services.
• Create and manage budgets
• Assist in development of proposals, grant applications, and program plans to maintain, enhance and expand program operations for Neighborhood Centers
• Secures and manages urban and rural work sites ensuring that all sites meet agency needs, as well as accessibility, OSHA and other regulatory requirements
• Assist in managing Community Services outcomes planning and reporting process, including Neighborhood Center monthly reporting, CSBG milestones and other data management and reporting requirements

• Manage team of 11 employees, oversee hiring, training, and professional growth of employees
• Federally facilitated and state-based marketplace certified
• Develop, communicate, and enforce written policies within contract and agency
• Ensure timely and appropriate completion of reports
• Attends staff events, offers support, and assist in expanding outreach
• Manage accurate log of staff assigned property
• Coached team members on productivity strategies, policy updates and performance improvement plan to accomplish challenging goals
• Developed and organized routine by factoring in demographics and other important parameters.
• Managed and supervised administrative and daily program operations, complying with policies and regulations.
• Coached team members on productivity strategies to accomplish challenging goals.
• Identified program obstacles and communicated possible impacts to team.
• Developed and maintained logistics workflows, procedures and reports.
• Facilitated workshops and conducted one-on-one training to educate team members.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Defined clear targets and objectives and communicated to other team members.

• Created, maintained and updated filing systems for paper and electronic documents.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Managed office operations while scheduling appointments for department managers.
• Controlled finances to lower costs and keep business operating within budget.
• Reported to senior management on organizational performance and progress toward goals.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.

• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
• Responded to customer inquiries quickly and professionally to increase satisfaction.
• Explained diagnostic findings to customers and outlined repair or service options.

Manage 8 staff across 25 counties in Northeastern Kentucky: conducted new hire interviews, staff training, evaluations, payroll, professional development, and identifying areas of need

• Review work to ensure all agency and state guidelines are observed, reduced errors by 36%
• Case management of up to 300 cases, processing all paperwork within guidelines established by state and agency policies
• Conduct face to face interviews with families applying for assistance, and also advising of other state and community resources
• Reviewing and establishing claims
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.