Muriel Cadet-Nicolas
Lynn,MA
Summary
Dedicated and passionate individual with a strong commitment to the human services sector. Director of Family Shelter at Heading Home Inc, with a proven track record of managing programs, overseeing client services, and advocating for families in crisis. Skilled in developing individual service plans and providing resources to address housing barriers. Committed to making a positive impact in the lives of those in need.
Overview
19
19
years of professional experience
Work History
Director of Family Services
Heading Home Inc
Boston, MA
04.2024 - Current
- Responsible for overseeing all programs at Heading Home, Inc.
- Provide leadership and support to staff members.
- Ensure program policies and procedures are followed in accordance with local, state, and federal regulations.
- Track program information and prepare reports as needed.
- Make assessments of programs and recommend changes.
- Participate in fundraising events, cultivate donors, and funders.
- Respond to crisis situations and handle any conflicts that arise.
- Hire and train new staff members as needed.
Program Manager
Heading Home Inc
Boston, MA
08.2016 - 04.2024
- Supervised and supported staff while evaluating their performance.
- Managed day-to-day program operations.
- Ensured adherence to program policies, as well as local, state, and federal codes.
- Tracked and documented program information (ETO, billing, etc.) On a regular basis.
- Oversaw delivery of client services, assessed programs, recommended program/policy changes.
- Engaged and cultivated donors and funders through participation in local community fundraising events.
- Responded effectively to crisis situations.
- Recruited and onboarded new employees.
Program Coordinator, Case Manager
Heading Home Inc
Boston, MA
08.2016 - 10.2017
- Coordinated Shelter's programs and services.
- Served as liaison with community-based organizations and attended necessary meetings with them.
- Consistently maintained accurate documentation of reports and records in the Heading Home database.
- Utilized Motivational Interviewing techniques and a collaborative approach to comprehensively assess clients for immediate needs, including financial issues, legal matters, mental health concerns, substance abuse problems, employment status, access to healthcare services, and housekeeping matters.
- Collaborated with heads of households to develop individual service plans encompassing educational, vocational, medical, life skills, and housing goals.
- Obtained necessary resources and services to overcome housing barriers.
- Provided assistance to families in obtaining affordable housing.
- Identified and addressed client/family needs, creating actionable plans to support their goals.
- Advocated for families during crisis situations.
Administrative Assistant
Children’s Services of Roxbury, MA
Roxbury, MA
01.2006 - 01.2015
- Handled administrative tasks proficiently.
- Managed incoming calls and provided appropriate direction.
- Provided assistance to guests at Homeless and Stabilization Services.
- Stamped and dropped off outgoing mail.
- Retrieved incoming mail and distributed it to staff mailboxes.
- Assisted with document photocopying tasks as needed.
- Produced various types of written correspondence.
- Ensured timely procurement of supplies.
- Maintained strict confidentiality standards.
- Performed various additional duties when required.
- Successfully executed multiple specialized administrative projects while supporting team members by handling extra workload.
- Achieved Data Entry.
Education
Master of Science - Mental Health Counseling
University of Massachusetts - Boston
Boston, MA09-2024
Bachelor of Science in Business Administration -
University of Louisiana At Lafayette
Lafayette, LA12.2011
Associate of Art Degree -
Wayne County Community College
06.2007
Skills
- Eligibility Determination
- Report Preparation
- Community Education
- Client Interviewing
- Law Enforcement Collaboration
- CPR/AED
Languages
French
Professional
Haitian Creole
Native/ Bilingual
References
References available upon request.
Timeline
Director of Family Services
Heading Home Inc
04.2024 - Current
Program Manager
Heading Home Inc
08.2016 - 04.2024
Program Coordinator, Case Manager
Heading Home Inc
08.2016 - 10.2017
Administrative Assistant
Children’s Services of Roxbury, MA
01.2006 - 01.2015
Master of Science - Mental Health Counseling
University of Massachusetts - Boston
Bachelor of Science in Business Administration -
University of Louisiana At Lafayette
Associate of Art Degree -
Wayne County Community College
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