Agnes Jackson

Ensured compliance with state regulations by maintaining accurate documentation and timely reporting for all cases managed.

• Documented data and completed accurate updates to case records.
• Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.

• Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift
• Implemented merchandising and promotional changes to enhance sales
• Delegated tasks to specific employees based on individual knowledge and strengths
• Guided and supported [40+] staff members to consistently achieve team and personal goals
• Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies
• Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations
• Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control

• Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules
• Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity
• Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with company guidelines to keep products within tight tolerances
• Oversaw daily operations in Soft and Hardlines with 35+ strong team members
• Monitored employee work and determined benchmarks for performance indicators
• Analyzed performance data to assess, optimize and elevate operations, targeting current and expected demands
• Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas
• Increased customer satisfaction by following up on any negative feedback and taking appropriate measure to resolve complaints
• Delegated tasks to multiple employees while maintaining efficient workplace