Elisha Jones
Ruther Glen,VA
Summary
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems. Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.
Overview
16
16
years of professional experience
Work History
Claims Adjuster
GEICO, Government Employees Insurance
03.2023 - Current
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
Overnight Supervisor
Sheetz
01.2022 - 03.2023
- Improved overall store efficiency by effectively managing and delegating tasks to overnight team members.
- Maintained a clean and organized store environment with diligent oversight of nightly cleaning procedures.
- Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
- Boosted customer satisfaction by promptly addressing concerns and resolving issues during overnight shifts.
General Manager
Buddys Home Furnishings
10.2019 - 03.2023
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Licensed Insurance Sales Agent
GEICO, Government Employees Insurance
06.2016 - 10.2019
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Implemented new sales strategies for expanding the customer base and maximizing revenue.
General Manager
Aaron's Sales And Lease
01.2008 - 06.2016
- Increased sales revenue by implementing strategic marketing campaigns and fostering strong customer relationships.
- Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Education
Accounting And Business Management
Colorado Technical University
Colorado Springs, COHigh School Diploma -
Spotsylvania High School
Spotsylvania, VA06.2000
Skills
- Familiar With Fraud Statutes
- Accident Scene Investigations
- Policy Investigations
- Claims Processing
- Underwriting Knowledge
- Automobile Claims Specialist
- Insurance Policy Coverage Knowledge
- All states except Florida Claims Adjuster License
Timeline
Claims Adjuster
GEICO, Government Employees Insurance
03.2023 - Current
Overnight Supervisor
Sheetz
01.2022 - 03.2023
General Manager
Buddys Home Furnishings
10.2019 - 03.2023
Licensed Insurance Sales Agent
GEICO, Government Employees Insurance
06.2016 - 10.2019
General Manager
Aaron's Sales And Lease
01.2008 - 06.2016
Accounting And Business Management
Colorado Technical University
High School Diploma -
Spotsylvania High School