Elisha Kelly
Ely,NV
Summary
Driven professional with a track record of enhancing student support and customer satisfaction at White Pine County School District and MGM Grand Hotel And Casino. Excelled in behavior management and effective communication, significantly improving classroom and guest experiences. Skilled in Microsoft Word and HotSos, demonstrating a strong ability to multitask and elevate operational efficiency. Collaborating with other Paraprofessionals, Teachers, School Staff, Maintenance Personal, and District Employees.
Overview
11
11
years of professional experience
Work History
Paraprofessional
White Pine County School District
2023.09 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supervise children on playground and lunchroom activities.
- I collaborated with other staff to build and support student leadership program.
- I developed and initiated enrichment activities.
- Supported and developed working relationships with PTSO staff with school activities.
Store Manager
Family Dollar
2023.01 - 2023.08
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Customer Relations
MGM Grand Hotel And Casino
2013.03 - 2021.01
- Managed customer relations on ongoing basis to maximize customer retention.
- Developed targeted marketing campaigns for specific customer segments, increasing engagement rates among clients.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Reduced call center wait times by efficiently managing incoming requests and delegating tasks effectively.
- Trained new management that was coming into the company.
- multitasking while providing work orders to employees in multiple departments.
- Going above and beyond for guest experience in and around hotel.
- Managed guest experience by ongoing and follow up on their stay.
- Providing additional information upon guest requests.
Education
Certificate Program For Special Education -
Great Basin College
Elko, NV12.2024
High School Diploma -
Chaparral High School
Las Vegas, NV06.2012
Skills
- Behavior Management
- Effective Communication
- Helping Students with Special Needs
- Small Group and Individual Assistance
- Microsoft Word
- IntelliDesk
- HotSos
- Opera
- Windows Programs
- Powerpoint
Objective: To fill Property Management Specialist(GS 9) NV-DEU-24-12443280-KK
Control Number:7955522000
Timeline
Paraprofessional
White Pine County School District
2023.09 - Current
Store Manager
Family Dollar
2023.01 - 2023.08
Customer Relations
MGM Grand Hotel And Casino
2013.03 - 2021.01
Certificate Program For Special Education -
Great Basin College
High School Diploma -
Chaparral High School
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