Erica Netcher
Ely,NV
Summary
Accomplished professional dedicated to optimizing guest experiences and staff performance. Known for exceptional leadership and strategic thinking in operations management, driving significant improvements in service quality and operational efficiency.
Overview
8
8
years of professional experience
Work History
Hotel General Manager
Bristlecone Motel
Ely, NV
05.2021 - Current
- Oversaw daily hotel operations to ensure smooth guest experiences.
- Managed staff schedules and assignments for efficient workflow.
- Handled guest inquiries and resolved issues promptly.
- Developed marketing strategies to promote hotel services effectively.
- Performed administrative tasks such as payroll processing or updating employee records.
- Managed front desk staff, housekeeping, maintenance, security and other departments within the hotel.
- Optimized room rates to gain maximum occupancy figures, improving revenue growth and increasing market share.
Front Desk Receptionist
Bristlecone Motel
Ely, Nevada
12.2017 - 05.2021
- Ensured positive first impressions by welcoming guests promptly and professionally.
- Maintained organized and tidy front desk area consistently.
- Processed payments, issuing receipts, bills, and change accurately.
- Managed guest check-in procedures to facilitate smooth arrivals.
- Resolved issues effectively during shifts to maintain service quality.
Education
Associate of Arts -
Great Basin College
Elko, NV06-2012
Skills
- Guest relations and accommodations
- Staff scheduling and management
- Conflict resolution strategies
- Service quality assurance
- Facilities and hospitality management
- Quick learning ability
- Strong dedication
References
References available upon request.
Timeline
Hotel General Manager
Bristlecone Motel
05.2021 - Current
Front Desk Receptionist
Bristlecone Motel
12.2017 - 05.2021
Associate of Arts -
Great Basin College
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