Summary
Overview
Work History
Education
Skills
Timeline
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ELISHA MORGAN

Henderson,NV

Summary

To secure a challenging position with a progressive organization where my knowledge and skills will allow me to become a member of a successful team/company. Knowledgeable and dedicated customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

18
18
years of professional experience

Work History

Business Title Customer Service Advisor

Tripadvisor
05.2021 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Responded to customer calls and emails to answer questions about products and services.
  • Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
  • Described product highlights and benefits to help guide purchasing decisions.

Customer Service Supervisor

EXPEDIA INC
12.2017 - 11.2020
  • Coached employees through day-to-day work and complex problems.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Researched and corrected customer concerns to promote company loyalty.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Accounting Associate

SAM'S CLUB
12.2006 - 11.2017
  • My experience in a wholesale club includes, but is not limited to, cash handling, monetary research, inventory audits and delivery acceptance.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Oversaw documentation and reporting of expenses, sales and other transactions.
  • Reported financial data and updated financial records in ledgers and journals.
  • Addressed and resolved complex and unexpected variances.
  • Inspected account books and recorded transactions.
  • Gathered, evaluated and summarized account data in detailed financial reports.

Retail sales

OLD NAVY GAP INC
07.2005 - 01.2007
  • Cash handling and inventory control
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.

Education

Nevada School of Massage Therapy
Las Vegas, NV
10.2007

High School Diploma -

Green Valley High School
Las Vegas, NV
05.2005

Skills

  • Ability to organize and prioritize
  • Document Preparation
  • Collaborative Environments
  • Productivity Standards
  • Customer Service Excellence
  • Active Listening
  • Escalation Procedures
  • Client Service and Support
  • Retail Sales Customer Service
  • Customer Service

Timeline

Business Title Customer Service Advisor

Tripadvisor
05.2021 - Current

Customer Service Supervisor

EXPEDIA INC
12.2017 - 11.2020

Accounting Associate

SAM'S CLUB
12.2006 - 11.2017

Retail sales

OLD NAVY GAP INC
07.2005 - 01.2007

Nevada School of Massage Therapy

High School Diploma -

Green Valley High School

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ELISHA MORGAN