ELISHA ORTIZ
Lakewood
Summary
Dynamic professional with a proven track record at Dedicated Senior Medical Center, excelling in lead generation and community engagement. Adept at fostering relationships and driving membership growth through strategic initiatives. Strong program management and athlete development skills, complemented by a commitment to teamwork and accountability in all endeavors.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Tier 2 Senior Membership Growth Consultant
Dedicated Senior Medical Center
Cleveland
2023.10 - Current
- Generated sales leads by cultivating relationships with senior citizens and community partners.
- Led local events to engage potential patients, fostering partnerships with health plan agents.
- Drove new member growth through educational sessions on value proposition and healthcare model.
Head Junior Softball Coach
Cleveland Guardians Nike RBI
Cleveland
2025.04 - Current
- Led comprehensive operations of a competitive 14u softball program.
- Conducted practices centered on fundamentals, softball IQ, leadership skills, and athlete development.
- Maintained ongoing communication with parents and clarified athlete expectations.
- Fostered a culture of accountability, confidence, and teamwork among athletes.
Assistant Coach & Recruiting Coordinator
Cleveland Guardians Nike RBI Softball
2023.04 - Current
- Recruited, mentored, and developed athletes in competitive regional softball program.
- Developed defensive strategies and player development plans to enhance performance.
- Promoted leadership accountability and fostered positive team culture among athletes.
Assistant Coach
Saint Joseph Academy Varsity Softball
2023.09 - 2025.05
- Assist with player development, game preparation, and practice planning.
- Provide mentorship and leadership while fostering sportsmanship and teamwork.
Server/Bartender & Service Manager
Hilton Cleveland Downtown
2016.06 - 2023.05
- Delivered exceptional guest experiences in a fast-paced hospitality environment.
- Managed event logistics, resolved guest concerns, and collaborated across departments.
- Supported large-scale events while maintaining service excellence.
Client Communication Specialist
Rock Connections
2021.11 - 2022.04
- Managed inbound and outbound communications while supporting client engagement initiatives.
- Maintained accurate customer records and facilitated lead routing.
Education
High School Diploma -
Saint Joseph Academy
Cleveland, OHSkills
- Program management
- Lead generation
- Networking
- Team building
- Salesforce proficiency
- Advertising and marketing strategy
- Community engagement
- Conflict resolution
- Athlete development and fundamentals
Certification
• First Aid, CPR & AED Certified
• SafeSport Certification
• USA Baseball Abuse Awareness for Adults
• SafeSport Certification
• USA Baseball Abuse Awareness for Adults
Program Leadership And Accomplishments
- Saint Joseph Academy Alumna
- Runner-Up, Fall League - Guardians RBI 14U
- Fall League Champion - Guardians RBI 18U
- MLB RBI Regional Tournament Runner-Up (2018, 2019, 2023)
- MLB RBI World Series Final Four (2023)
Affiliations
Youth Sports Panel Speaker at Progressive Field -July 21st, 2025
NFCA Coaches Clinics
NFCA Coaches Clinics
References
References available upon request.
Timeline
Head Junior Softball Coach
Cleveland Guardians Nike RBI
2025.04 - Current
Tier 2 Senior Membership Growth Consultant
Dedicated Senior Medical Center
2023.10 - Current
Assistant Coach
Saint Joseph Academy Varsity Softball
2023.09 - 2025.05
Assistant Coach & Recruiting Coordinator
Cleveland Guardians Nike RBI Softball
2023.04 - Current
Client Communication Specialist
Rock Connections
2021.11 - 2022.04
Server/Bartender & Service Manager
Hilton Cleveland Downtown
2016.06 - 2023.05
High School Diploma -
Saint Joseph Academy