Elisha Wallace
Columbia,SC
Summary
Talented accustomed to high-volume work and demanding deadlines. Expert in building relationships with clientele to allocate county resources. Effortlessly coordinates activities using. Analytical Human Service Technician with in-depth knowledge of county program forms, procedures and policy systems. Accommodating individual skillful in creating customized plans for each client. Commended for effectively handling complex claims and rectifying discrepancies. A Caring Social and Human Service Assistant supports clinical teams in implementing care plans. Excellent time management, team collaboration and program development skills.
Goal-driven [Job Title] dedicated to providing high-quality construction services to discerning clients. Offering first-rate construction management and field supervision expertise. Skillful in working with architects, inspectors, designers and subcontractors to accomplish high-quality project work.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Contractor
Bowen Group
Columbia
10.2025 - 06.2026
- Analyzed user feedback to gather input and identify areas required for improvement.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Led project teams to deliver high-quality results on schedule.
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands.
Customer Service Representative
FSL Connect Call Center
Columbia
05.2023 - 12.2023
- Assist callers into Donating to the Fundraisers
- Assist Donors with Credit cards validation
- Telemarketing Service
- Provided Coaching on call structure
- Zoom Meetings
- Auditing, analyzing, managing adherence.
- Billing
- Teams
- Documenting
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Utilized CRM software to track customer interactions and ensure accurate documentation.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
Cigna Health Spring
Columbia
11.2021 - 05.2023
- Specialized In insurance.
- Assisted caller with Copays, fees, and documents, claims.
- Shipments
- Insurance coverage
- Answer inbound calls, register appliance registrations, and upsell customer on appliance extended warranty.
- Ability to clearly promote, convey benefits and sell client product(s)
- Establish, develop, and maintain positive rapport with customer.
- Ability to probe and discover customer needs to then propose product offer that meets customer’s needs.
- Ability to articulate and build rapport with customers.
- Ability to “Upsell” customers
- Ability to assist customers in understanding the product(s) being sold.
- Ability to provide rebuttals to customers questions/concerns, to ensure sales are made.
- Maintain strong understanding of product(s)
- Assist and answer all inquiries from customers about product(s)
- Claims
- Billing
- Documenting
- Account Management
- Negotiations
- Typings
- Experience in data entry or other related fields
- Excellent typing skills
- Strong organizational skills
- Deadline and detail-oriented.
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Utilized CRM software to track customer interactions and ensure accurate documentation.
- Implemented process improvements that enhanced response times and customer satisfaction levels.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
ENVIRONMENTAL TECHNICIAN
Richland Memorial Hospital
Columbia, S.C
03.2021 - 08.2021
- Performed basic calculations and computer data entry.
- Determined characteristics or composition of solid, liquid or gas material and substances by conducting field, laboratory, and physical tests.
- Performed project monitoring and air sampling for lead, mold and asbestos.
- Conducted bacteriological tests in relation to environmental or pollution control activity.
- Implemented waste management protocols, enhancing disposal procedures for hazardous materials.
- Collaborated with multidisciplinary teams to assess environmental health risks and formulate mitigation strategies.
- Collected water samples from semi-processed, processed and raw water.
- Maintained accurate records of all environmental activities, facilitating streamlined reporting processes and regulatory compliance documentation.
- Supported air quality monitoring efforts by calibrating equipment and maintaining detailed records of emissions data.
- Played key role in emergency response teams, addressing environmental accidents swiftly.
- Maintained accurate records of environmental incidents to support ongoing monitoring efforts.
- Reduced risk of environmental health hazards through diligent inspection of industrial sites.
KENNEL TECHNICIAN
Cvets
Columbia, S.C
03.2020 - 02.2021
- Supported animal health by keeping all areas clean, neat and properly sanitized.
- Monitored safety and security of every animal to prevent injuries from other animals or environmental hazards.
- Maintained clean and orderly play yards, kennels and cages.
- Supervised daily care and feeding of animals, ensuring health and well-being.
- Administered medications and treatments as directed by veterinarians, maintaining detailed records.
- Trained new staff on kennel operations and animal handling protocols, improving team efficiency.
- Implemented safety protocols for animal interactions, reducing incidents and enhancing safety measures.
- Improved animal health by administering medications and vaccinations as directed by veterinarians.
- Collaborated with veterinary staff to provide medical treatments and monitor post-surgery recovery for animals in our care.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
ASSISTANT
Pruitt Health Hospice
Columbia, SC
05.2020 - 08.2020
- Greeted clients, assisting operations by performing entrance interview tasks to determine need.
- Managed phone calls from clients during executives' absences and delivered informative answers to questions.
- Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
- Intern
- Coordinated patient care plans with interdisciplinary teams to ensure comprehensive support for hospice patients.
- Streamlined documentation processes, enhancing accuracy and efficiency in patient record management.
- Assisted in training new staff on hospice protocols and software systems to improve team performance.
- Facilitated communication between families and healthcare providers to address patient needs and concerns promptly.
- Led initiatives to optimize scheduling systems, increasing operational efficiency across multiple departments.
- Analyzed patient feedback to identify areas for service improvement within the hospice program.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Streamlined document preparation, ensuring accuracy and compliance with industry standards.
- Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
- Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently.
- Strengthened supplier relationships by negotiating favorable terms and managing contracts efficiently.
- Improved organizational culture by planning and executing engaging team-building events.
- Supported senior management to make informed decisions, conducting thorough market research.
- Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
ASSISTANT TEACHER
Ashley Apartment Kids center
Columbia, SC
05.2018 - 08.2018
- Maintained safe, educational environment for students during learning and free play time.
- Communicated regularly with parents, teachers and administrators about students' progress and needs.
- Led instruction for small groups of children.
- Assembled instructional materials for children's projects and playtime.
- Intern
- Developed and implemented engaging lesson plans tailored to diverse learning needs.
- Facilitated classroom activities that promoted social skills and teamwork among students.
- Assisted lead teacher in evaluating student progress and adapting instructional strategies accordingly.
- Mentored new staff in classroom management techniques and educational best practices.
- Coordinated communication between parents and educators to ensure student support and engagement.
- Organized educational materials and resources to enhance learning experiences within the classroom.
- Led small group sessions to reinforce core subjects, fostering individual growth and understanding.
- Streamlined administrative processes for lesson planning, improving overall classroom efficiency.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Monitored and reported student progress and development, offering mentoring as needed.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
ATTENDANT CARE PROVIDER
Johnson Food Service
Columbia, SC
04.2012 - 05.2013
- Worked with residents to develop life skills, including how to prepare meals and keep areas clean.
- Provided compassionate care for patients with disabilities and developmental challenges.
- Provided personalized care to clients, ensuring comfort and safety during daily activities.
- Assisted clients with meal preparation, promoting nutritional awareness and dietary compliance.
- Maintained accurate records of client progress, enhancing communication among care teams.
- Developed individualized care plans in collaboration with healthcare professionals to meet client needs.
- Trained new staff on best practices for client care and safety protocols, improving service quality.
- Led initiatives to streamline scheduling processes, increasing efficiency in client service delivery.
- Mentored junior attendants on effective communication strategies with clients and their families.
- Advocated for clients' rights and needs within the healthcare system, fostering better outcomes and support.
- Assisted patients with meal preparation, ensuring proper nutrition and adherence to specific dietary guidelines.
- Contributed to the improvement of patient outcomes by regularly updating care plans based on changing needs and preferences.
- Ensured patient confidentiality and privacy at all times, adhering to all relevant regulations and policies.
- Demonstrated flexibility in adapting caregiving techniques according to each patient''s unique abilities, limitations, and preferences.
- Promoted a safe environment for patients by maintaining clean living spaces and adhering to infection control protocols.
- Contributed to a positive work environment by collaborating effectively with coworkers and maintaining open communication channels.
- Provided emotional support for both patients and their families during difficult periods of adjustment or transition.
- Built strong rapport with patients through empathetic listening, attentive support, and consistent availability.
- Utilized effective time-management skills to balance multiple tasks while maintaining a high level of attention to detail in all aspects of caregiving.
- Facilitated transportation for patients to medical appointments or social outings, ensuring punctuality and safety during travel.
- Maintained accurate records of patient care, condition, and progress, facilitating communication among caregivers and healthcare providers.
- Increased patient satisfaction with care services by consistently going above and beyond expectations in addressing concerns or requests promptly.
Education
Associate of Applied Science - Human Services
Midlands Technical College
West Columbia, SC12-2020
High School Diploma -
C.A Johnson High School
Columbia05-2010
Skills
- Small group instruction
- Individualized instruction
- Student and faculty communication
- Safe learning environment
- Problem-solving
- Time management
- Customer service
- Attention to detail
- Scheduling and planning
- Quality control
- Multitasking and organization
Certification
I used Occupational Safety and Health Administration, best known as OSHA to assure the safety and health of others and myself. (Cvets) and Prisma Health.
Timeline
Contractor
Bowen Group
10.2025 - 06.2026
Customer Service Representative
FSL Connect Call Center
05.2023 - 12.2023
Customer Service Representative
Cigna Health Spring
11.2021 - 05.2023
ENVIRONMENTAL TECHNICIAN
Richland Memorial Hospital
03.2021 - 08.2021
ASSISTANT
Pruitt Health Hospice
05.2020 - 08.2020
KENNEL TECHNICIAN
Cvets
03.2020 - 02.2021
ASSISTANT TEACHER
Ashley Apartment Kids center
05.2018 - 08.2018
ATTENDANT CARE PROVIDER
Johnson Food Service
04.2012 - 05.2013
Associate of Applied Science - Human Services
Midlands Technical College
High School Diploma -
C.A Johnson High School