Elisha Wooldridge
Tulsa,OK
Summary
Energetic and friendly Customer Service Expert with several years of experience in exceeding client expectations. Highly skilled in converting prospects into long-term clients. Team-oriented and dedicated to working with other departments to implement customer-driven ideas.
Overview
7
7
years of professional experience
Work History
Marketing Representative
Sapulpa Herald
11.2023 - Current
- Designed graphics for advertisements in newspaper. Coordinated with customers to ensure satisfaction before publication.
- Prepared and sent proposals to prospective clients. Maintained great relationships with customers through regular communication.
- Recommended creative promotions to improve marketing tactics and overall newspaper sales and conducted customer research to gain insights into consumer behavior.
- Represented the newspaper at local events and meetings and built relationships with influencers in the community for increased visibility.
Front of House Manager
Lemon Cannabis
08.2021 - 02.2024
- Developed and implemented service standards to increase customer satisfaction and loyalty, as well as resolve customer problems. Provided one-on-one motivational coaching to continuously improve performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of product and daily operations.
- Implemented new strategies to streamline the check out procedures, reduce error, and improve customer service.
- Completed accurate opening, closing and shift deposits and maintain operational change throughout day.
- Developed and implemented plans to resolve stalled products and enhance sales.
- Continuous creative updates to improve visibility and eye appeal of displays.
Manager
Lotus Gold Dispensary
08.2019 - 08.2021
- Coached, mentored and trained team members upon hire.
- Established processes to ensure efficient workflow throughout the five other locations.
- Provided leadership during times of organizational change.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Managed vendor relationships and ensured accurate delivery of product.
- Obtained new vendor relationships and sought out new and popular product trends.
Front of House Lead
Red Lobster
Tulsa, Oklahoma
11.2017 - 08.2019
- Monitored dining room activity and coordinated seating arrangements for large parties.
- Trained new staff on proper service techniques, safety procedures, and restaurant policies.
- Assisted in resolving customer complaints in a professional manner.
- I'd love to tell you about my "Lobster Show".
Education
Licensed Practical Nurse -
Canadian Valley VT
01.2003
General Diploma -
Minco High School
01.1999
Skills
- Customer Service and Acquisition
- Vendor Relations
- Staff Management
- Relationship Building
- Training and Onboarding
- Product Promotion
- Creative and Innovative
- Retail Marketing
- Effective Communication
Timeline
Marketing Representative
Sapulpa Herald
11.2023 - Current
Front of House Manager
Lemon Cannabis
08.2021 - 02.2024
Manager
Lotus Gold Dispensary
08.2019 - 08.2021
Front of House Lead
Red Lobster
11.2017 - 08.2019
Licensed Practical Nurse -
Canadian Valley VT
General Diploma -
Minco High School
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