ELISKA GUBCO
SAINT PETERSBURG,FL
Summary
Hard working, motivated individual looking to secure a responsible job opportunity. Eager to fully utilize my training and skills, while making a significant contribution to the success of the company. Excellent communication skills and attention to detail.
Overview
12
12
years of professional experience
Work History
Receptionist
Dr. Michael W. Rowe Orthodontist
2012.09 - 2014.10
- Confirmed appointments, communicated with clients and updated client information
- Provided clerical support to company employees by copying, faxing and filing documents
- Resolved patient concerns and complaints
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Orthodontic assistant
Dr. Michael W. Rowe Orthodontist
2014.10 - 2020.08
- Took x-rays, photographs and impressions of patients' teeth and mouth
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting examinations
- Educated patients on postoperative care and best practices for protecting dental work and boosting healing process
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices
Receptionist/quality control/ customer service rep
AGR Group
2017.09 - 2020.08
- Greet visitors, schedule interviews, check quality of incoming and outgoing calls, monitor calls and identify any malfunctions, ensure calls meet company's quality standards
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
Health Insurance Specialist
T&E Financial Advisors
2020.08 - 2023.09
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
House keeping/quality control
Molly maids
2021.03 - 2023.09
- Worked with a team to provide quality cleaning services to both private residences and commercial buildings on a scheduled basis.
- Implemented quality control measures by conducting regular audits of completed assemblies, identifying areas for improvement or rework as necessary.
- Demonstrated adaptability by cross-training on various types of hoses assemblies based on varying client requirements.
Orthodontic Assistant
Mann Orthodontics
2023.09 - 2024.09
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
- Took x-rays, photographs, and impressions of patients' teeth and mouth.
- Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
Education
AS Degree - Some College
SPC - Clearwater Campus
Clearwater, FLHigh School -
St Petersburg High School
St. Petersburg, FL01.2014
Skills
- Professionalism and strong work ethic
- Oral and written communications skills
- Client account management
- Teamwork and collaboration
- Friendly, positive attitude
- Reliable and trustworthy
Timeline
Orthodontic Assistant
Mann Orthodontics
2023.09 - 2024.09
House keeping/quality control
Molly maids
2021.03 - 2023.09
Health Insurance Specialist
T&E Financial Advisors
2020.08 - 2023.09
Receptionist/quality control/ customer service rep
AGR Group
2017.09 - 2020.08
Orthodontic assistant
Dr. Michael W. Rowe Orthodontist
2014.10 - 2020.08
Receptionist
Dr. Michael W. Rowe Orthodontist
2012.09 - 2014.10
AS Degree - Some College
SPC - Clearwater Campus
High School -
St Petersburg High School
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